Business Development Specialist

Role Overview

In this role, you will be responsible for driving customer acquisition and retention within the region through targeted engagement initiatives, while building and maintaining strong relationships with key local customers. You will also ensure that regional commercial activities are aligned with head officedriven sales initiatives to capture emerging opportunities. This includes achieving share-of-wallet growth KPIs and year-on-year improvements, participating in customer meetings to build rapport and address business needs, promptly resolving or escalating customer queries to ensure satisfaction, accurately documenting customer interactions and follow-ups within the stipulated timeframe, and ensuring the timely submission of reports to customers.

Key Responsibilities

• Build and manage a strong sales pipeline, including developing existing accounts and acquiring new customers.
• Engage directly with clients, addressing their needs and gathering feedback to improve offerings.
• Support regional sales strategy execution and collaborate with trade teams.
• Ensure timely, accurate reporting and communication of customer interactions.
• Actively engage in customer meetings, maintain strong client relationships, and ensure timely and effective follow-up to support account retention and growth.
• Gather and relay customer feedback to improve service and product offerings to the agencies
• Ensure the accuracy, consistency, and timeliness of Accelerator performance Data for internal strategy and growth analysis
• Timely in preparing customer's booking reporting as per customers requirement and KPI monthly / quarterly business review reporting

What We're Looking For

• Bachelor's degree or equivalent experience in a related field.
• Minimum of 2 years business development/sales experience.
• Intermediate proficiency in Microsoft Office applications (Excel, PowerPoint etc)
• Strong analytical skills, solutioning mindset, interpersonal and communication skills
• Experienced in business development, strategic planning, and relationship management.
• Strong communication and coordination skills, with the ability to represent the agency effectively.
• Relevant industry experience is highly desirable.

Why Join CMA CGM

• Be part of a global leader in shipping and logistics with ambitious growth plans.
• Work in a collaborative, inclusive, and supportive environment.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and regional exposure.

**This role is open for local employment only

**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:

(i) To process the application for the role being applied for;

(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;

(iii) To conduct necessary reference checks; and

(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.