Role Purpose
The Business Development Manager is responsible for strengthening StoneX Bullion's commercial presence across APAC and the GCC by driving business development, customer service excellence, strategic partnerships and retail development, while supporting the company's long-term retail expansion in Singapore.
Working closely with StoneX Bullion's German headquarter sand regional stakeholders, the role combines commercial thinking with operational execution to deliver regional business objectives, strengthen market presence and ensure consistent service and brand standards across international markets.
Key Responsibilities
Commercial Development
- Develop and execute commercial initiatives supporting StoneX Bullion's regional growth strategy across APAC and the GCC.
- Develop and strengthen long-term relationships with retail clients, High-Net-Worth Individuals (HNWIs), Family Offices and strategic partners.
- Identify market opportunities through customer insights, competitor analysis and industry developments to support commercial decision-making and business growth.
- Act as the primary liaison between StoneX Bullion's German headquarters and regional stakeholders across APAC and the GCC, ensuring alignment of regional priorities and strategic initiatives.
Retail Development
- Support the strategic development of StoneX Bullion's retail presence in Singapore across physical and digital environments.
- Develop retail concepts, customer journeys, visual standards and service principles supporting the successful implementation of StoneX Bullion's retail presence in Singapore.
- Translate customer and market insights into retail initiatives that strengthen customer engagement and support long-term commercial growth.
Customer Service Leadership
- Lead, develop and maintain the international Customer Service function, ensuring established service standards across APAC and the GCC, while providing support to EMEA where required.
- Coach and develop the Customer Service Team Lead while fostering a collaborative, accountable and high-performing service culture.
- Establish and continuously improve service standards, governance, operational processes, reporting frameworks and performance metrics to ensure consistent service quality, operational efficiency and continuous improvement.
Strategic Partnerships & Market Development
- Develop and maintain strategic relationships with industry associations, refineries, mints and selected partners to support industry collaboration, product initiatives, market visibility and commercial development.
- Coordinate partnership initiatives, sponsorships, industry events and external engagement activities that strengthen StoneX Bullion's regional presence and long-term strategic relationships.
- Support external communication and industry engagement initiatives in collaboration with internal stakeholders and strategic partners to strengthen StoneX Bullion's market presence and reputation.
Product & Brand Experience
- Translate customer and market insights into product development, packaging concepts and brand experience initiatives that strengthen StoneX Bullion's market positioning and commercial objectives.
- Collaborate with internal stakeholders to develop product presentation, packaging concepts and customer touchpoints that strengthen the purchasing and ownership experience while ensuring the consistent application of StoneX Bullion's brand standards.
Requirements
- Bachelor's degree in Business Administration, Management or a related discipline, or equivalent professional experience.
- Minimum 5 years of professional experience in Business Development, customer-facing commercial functions or comparable roles.
- Experience leading customer-facing teams and implementing service standards within an international business environment.
- Experience managing cross-functional initiatives involving multiple business functions and international stakeholders across regional markets.
- Professional proficiency in German and fluent English, required for effective collaboration with StoneX Bullion's German headquarters and international stakeholders across APAC and the GCC.
- Willingness to undertake limited international travel, primarily within APAC and the GCC.
- Ability to bridge commercial objectives, customer needs and brand experience through practical and scalable business solutions.
- Proven relationship-building skills across industry partners, international stakeholders and cross-functional teams.
- High level of attention to detail, ensuring consistently high-quality customer and brand experiences.
- Commercial judgement to identify market opportunities and translate customer and industry insights into commercially relevant initiatives.
- Strong capability to establish structured ways of working that promote consistency, quality and continuous improvement.
