BusinessDevelopment Manager (Sales & Operations)
Job Summary
We are seeking a results-driven Business Development Manager(Sales & Operations) to drive revenue growth while ensuring smoothexecution of client onboarding and service delivery. This role requires ahybrid professional who is equally strong in enterprise software sales,solution consulting, and operational coordination, working closely withclients, internal teams, and platform users to deliver end-to-end businessoutcomes.
Key Responsibilities
- Develop and execute sales strategies to acquire new clients through multiple channels and grow revenue for our commercial system software and workforce solutions.
- Lead client discovery sessions to understand business needs, operational challenges, and workforce requirements.
- Effectively communicate the company's value proposition through proposals, presentations, product demos, and negotiations.
- Represent the company at industry events, trade shows, and networking functions.
- Drive the end-to-end sales cycle, from lead generation to deal closure.
- Monitor competitors, industry trends, and customer needs and adjust strategies accordingly.
- Prepare regular reports on sales performance, pipeline, forecasts, and market insights.
- Gather and document technical and business requirements, working closely with the product and development teams to design cost-effective solutions.
- Drive the design and execution of Proof-of-Concept (POC) demonstrations to showcase solution value.
- Provide input on solution architecture, implementation approach, and best practices.
- Provide user experience and business insights to guide ongoing product enhancements.
- Guide new clients and platform members through registration, system onboarding, job requirements, payment processes, and benefits administration.
- Conduct interviews and assessments of prospective applicants, covering job responsibilities, grooming standards, salary, and benefits.
- Develop and maintain strong relationships with existing clients to ensure satisfaction, retention, and repeat business.
- Act as a key point of contact post-sales to support implementation, operational issues, and service optimisation.
- Mentor and guide junior sales, business development, or operations staff where applicable.
- Any other adhoc task assigned by Reporting Manager
Requirements / Qualifications
- Proven experience in software sales, preferably in IT solutions, SaaS, or workforce management systems.
- Strong product management experience or background, with the ability to translate technical features into business value.
- Excellent understanding of casual labour management systems or HR/workforce software is highly preferred.
- Proven track record of driving business growth and achieving revenue targets.
- Strong interpersonal, negotiation, and communication skills.
- Ability to work independently, manage multiple priorities, and drive results.
- Bachelor's degree in Business, IT, Engineering, or a related field.
- Strong negotiation and relationship-building skills.
- Willingness to travel as needed for business opportunities and client meetings.
- Thrives in ambiguous environment, not afraid to be creative in coming up with business solutions
