Business Development Manager

JOB SUMMARY

The Business Development Executive is responsible for actively driving revenue growth by identifying new market opportunities, securing prospective logistics clients, and expanding Big Foot's client base. Leveraging deep industry and haulage knowledge, this role bridges customer supply chain needs with Big Foot's transport and logistics capabilities through proactive outreach, deal closing, and ongoing relationship management.

Key Responsibilities

1. Business Acquisition & Lead Generation

Proactively identify, prospect, and qualify new business leads across key logistics, container haulage, and supply chain sectors.

Conduct market prospecting activities through cold calling, networking, referrals, and direct outreach to build and maintain a robust sales pipeline.

Establish and maintain a strong sales pipeline to achieve monthly, quarterly, and annual revenue targets.

Leverage operational expertise (e.g., haulage, fleet, freight and transport workflows) to identify pain points in prospective clients supply chains.

2. Solution Pitching & Deal Closing

Lead the preparation and delivery of tailored sales proposals, rate cards, and commercial presentations for prospective clients.

Present Big Foot's full range of supply chain solutions clearly to key decision-makers.

Work alongside internal pricing and operations teams to negotiate commercial terms and close high-value accounts.

Ensure all quotations, customer approvals, and contractual documents comply with Company policies and approval requirements.

3. Client Relationship Management

Serve as the primary commercial point of contact for new accounts during onboarding to ensure smooth transitions to operations.

Build and maintain strong, long-term relationships with key client decision-makers.

Perform regular account reviews to identify cross-selling and upselling opportunities within existing client portfolios.

Prepare SLA / SOP's prior to implementation / onboarding the customers.

4. Market Intelligence & Collaboration

Conduct market research on competitor pricing, market trends, and industry developments to adapt selling strategies.

Collaborate closely with internal operations, haulage, and warehouse teams to ensure promised client service levels (SLAs) are realistic and met.

Provide client feedback to internal management to refine service offerings and improve customer retention.

Ensure customer expectations align with operational capabilities and service commitments.

Monitor service performance during onboarding and address any service gaps promptly.

5. Pipeline Management & Reporting

Monitor and track personal KPIs, including call volume, qualified leads, proposals submitted, and conversion rates.

Prepare weekly and monthly business development reports for Management.

Maintain accurate sales pipeline records and provide regular updates to Management committee on deal progress and target achievement.

Assist in evaluating commercial feasibility and profitability for new sales leads.

Key Performance Indicators (KPIs)

Revenue Targets: Quarterly and annual new business revenue generated.

Customer Growth: Number of new customers secured.

Sales Effectiveness: Number of customer visits conducted monthly.

Pipeline Conversion: Percentage of qualified leads successfully converted into active accounts.

Client Retention & Onboarding: Smooth transition rate of new clients to operations without SLA breaches during initial onboarding.

Activity Metrics: Number of prospective client meetings, proposals submitted, and site visits conducted per month.