Duties and Responsibilities:
- Identify and engage new customers to drive top-line growth, while managing and developing existing key accounts.
- Propose a road map for the next 5 years by product (eg. warehousing, middle mile, last mile)
- Manage, retain and develop a portfolio of major 3PL accounts
- Build sustainable customer relationships through Strategic Customer Relationship Management and Development.
- Be the key contact point for strategic accounts
- Identify opportunities to expand the business scope within existing key accounts.
- Manage a pipeline of opportunities to achieve sales goals.
- Provide feedback and market information on key accounts
- Lead market profiling and corporate customer/competitor research and analysis activities to identify market opportunities and challenges
- Drive Continuous Process Improvement
- Work in alignment with company's business strategy and objectives
- Proactively anticipate customers needs and provide corresponding solutions or proposal offerings.
- Analyze customer requirements, identify root causes and ensure alignment with company standards.
- Respond to corporate customer RFI, RFQ and Tenders.
- Develop effective pricing strategies to sustain profitable growth together with SD team.
- Drive results through effective engagement with stakeholders at all levels.
- Ensure logistics execution activities comply with Service Level Agreements, supporting substantial and profitable business growth.
- Negotiate competitive commercial terms aligned with company expectations
- Any other duties as assigned by the superior from time to time.
- Degree or above in Business Management / Supply Chain / Logistics Management or other related disciplines
- Minimum 10 years of relevant working experience in Supply Chain/Logistics industry.
- Experience in managing 3PLs serving Healthcare and/or Cosmetics customers, or direct experience in Healthcare/Cosmetics companies as a Logistics/Operations Manager.
- Experience in managing 3PLs and running RFQs for warehouse and transport services.
- Excellent communication, interpersonal and presentation skills
- Strong leadership skills with the ability to work effectively and independently in a fast paced, dynamic environment.
- Positive mindset, confident and able to contribute meaningfully within a reputable growing organization.
