Requirements
- Partner with business and IT teams to define requirements and deliver solutions that further commercial objectives and enhance the field sales user experience.
- Work directly with clients and applies IT and business knowledge and experience to formulate an IT solution for a business problem.
- Analyze business processes elicits, analyzes, and documents business requirements identifies alternative solutions, assesses feasibility and makes recommendations typically seeking to exploit and leverage new or existing IT technology components.
- Translate business requirements into functional requirements performs data and process modeling manages change and leads, coordinates / performs testing, verification, and validation of requirements
- Provide expert advice on the selection, design, justification, implementation and business use of Veeva or other Commercial information systems.
- Proactively identifies process improvement opportunities and prepares technical solutions to address.
- Lead the software lifecycle quality compliance and testing process from inception to release develop test plans to ensure system functionality, reliability, performance, and quality.
- Provide L2-3 system support to business end-users, troubleshoot system issues, design and implement resolution.
- Lead/manage small projects,minor enhancements and bug fixes
- Build a positive and collaborative working relationship with business partners, IT, contractors, and vendors. Communicate across multiple levels of stakeholders, users, and collaborators
- Conducts internal demonstrations or training to facilitate system understanding Oversees contractors, consultants, and vendor business analysts and testers
Requirements
- Bachelor's degree required
- 5-7 years of experience in a similar role within the healthcare or life sciences industry, including with Veeva CRM, Veeva Vault, Salesforce.com (SFDC) or other large commercial business application
- Minimum 4 years experience in a business analyst role working with a packaged CRM application (e.g., Veeva, Salesforce.com).
- Ability to thrive in a highly matrixed and dynamic business environment.
- Demonstrated ability to build positive relationships between IT and business, leading to improved business results.
Preferred
- Veeva or Salesforce.com implementation experience a plus, including business requirements definition, user stories, detailed functional and system design, configuration and/or customization involving the following areas: Opportunity & Lead management, Sales, Service, Marketing, Inventory/Asset Management.
- Experience implementing integrated solutions at a regional and global scale, including data warehouse and master data management considerations.
- Mastery of all phases of software development life cycle and project implementation using both Waterfall and Agile methodologies
- Proficiency with software delivery toolsets, including Atlassian suite (Jira, Confluence), and Testing tools (HP ALM/Quality Center, Tricentis Q-Test)
- Experience in healthcare or life sciences industry working with validated systems a plus
- Demonstrated ability to assess customer needs, creatively approach solutions, and influence appropriate course of action
- Travel up to 10-20%, including international may be needed
If the requirement matches with your profile, kindly share your updated CV/resume to Aparna at [Confidential Information].
