Business Analyst, ServiceNow SaaS (Public Sector)

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

We are looking for an experienced Business Analyst to support the development and maintenance of business systems. The role will involve a ServiceNow SaaS development project, as well as enhancements and ticket resolution for existing .NET and Java systems.

Responsibilities

• Gather, analyse and document business and system requirements.

• Work with users, technical teams and outsourced vendors throughout development and maintenance projects.

• Prepare and review business and technical specifications, including user stories, test cases and test scenarios.

• Coordinate user acceptance testing (UAT), quality assurance activities and user testing.

• Monitor vendor deliverables and help ensure work meets agreed requirements and quality standards.

• Track system enhancements and support the resolution of incidents and service requests.

• Identify and follow up on security findings, risks and remediation actions.

• Support project planning and delivery using Agile and Waterfall approaches.

Requirements

• Bachelor's degree or diploma in Business, Information Technology, Engineering or a related field.

• More than five years of experience as a Business Analyst, including work on system development and maintenance.

• Experience working with both Agile and Waterfall delivery approaches.

• Experience supporting development and maintenance projects, including UAT and quality assurance.

• Experience working with outsourced vendors, reviewing deliverables and coordinating user testing.

• Able to prepare and review business and technical documentation, such as user stories, test cases and security or risk remediation items.

• PMP certification or practical project management experience.

• Proficiency with requirements and project management tools such as JIRA and Confluence.

• Experience with ServiceNow SaaS development, and .NET or Java systems, is preferred.
  
  /Ref: T24-286