Project Manager, ServiceNow SaaS (Public Sector)

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

We are looking for an experienced Project Manager to lead system development and maintenance projects. The role will cover a ServiceNow SaaS development project, as well as enhancements and ticket resolution for existing .NET and Java systems.

Responsibilities

• Plan and manage projects using Agile and Waterfall approaches.

• Track project deliverables, timelines, budgets and expenditure.

• Coordinate outsourced vendors and monitor their performance and deliverables.

• Manage project risks, issues and security matters, and ensure remediation actions are followed through.

• Oversee development and maintenance activities, including enhancements and ticket resolution.

• Coordinate user acceptance testing (UAT) and quality assurance processes.

• Engage business users and technical teams to support project delivery.

• Use project and requirements management tools such as JIRA and Confluence.

Requirements

• Bachelor's degree or diploma in Business, Information Technology, Engineering or a related field.

• More than 10 years of experience as a Project Manager, including system development and maintenance projects.

• Experience managing projects using Agile and Waterfall approaches.

• Experience overseeing development and maintenance projects, including UAT and quality assurance.

• Experience working with outsourced vendors to track deliverables, timelines, budgets and expenditure.

• Experience in security and risk management.

• PMP certification and/or practical project management experience.

• Proficiency with project and requirements management tools such as JIRA and Confluence.

• Experience with ServiceNow SaaS development and .NET or Java systems is preferred.

  /Ref: T24-287