Business Analyst, Regional Operations (Return and Refund)

Shopee

Fresher

Singapore

Early Applicant

Posted 4 days ago
Be among the first 10 applicants

Job Description

Job Description

Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee
Identify and design process, policy and product initiatives to solve operational issues for returns and refunds
Size the impact of the identified initiatives to help with prioritisation of the projects
Collaborate with local operations and product stakeholders to refine proposed solutions and implement initiatives to improve user experience
Collaborate with the regional product team to implement system driven initiatives
Monitor performance of initiatives post launch and identify improvement opportunities or gaps

Requirements

A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree.
Experience/proficiency in SQL and/or Python is a plus
Ability to apply analytical thinking towards business problems
Strong interest in working with large data sets and problem solving
Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
Strong desire to work on and take ownership of product-related projects to drive platform improvements, and enhance end-user experience
Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
Ability to thrive in a dynamic and collaborative environment

More Info

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Shopee

Job ID: 152316427

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Last Updated: 14-08-2026 09:47:36 AM

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