Business Analyst (Public Sector)

Responsibilities

• Work with the Agency's business teams to understand what citizens, businesses and the Agency need
• Use Design Thinking and Service Design to find current gaps and design better solutions
• Recommend suitable technology that fits GovTech's direction (cloud, enterprise architecture, legacy system modernisation, SG Tech Stack)
• Decide the best delivery approach: outsourced, shared or internal development
• Write user stories, functional and technical specifications, and acceptance criteria with the team
• Make sure products are ready for deployment, adoption and operations
• Review change requests, suggest improvements, and work with the support team to fix technical issues
• Support the CIO in finding new digital transformation opportunities for the Agency
• Learn the Agency's business and operations well, and spot ways to improve them
• Identify project risks and recommend how to reduce them
• Manage vendors to deliver ICT solutions and services
• Follow IT, quality and security policies

Requirements

• Diploma or Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering, or related fields
• 3 years and above of relevant experience in a similar role
• Consulting, software development or design experience is an advantage
• Hands on experience working in Agile product teams
• Working knowledge of AI tools and concepts
• Strong analytical, facilitation and problem solving skills, especially in discovery sessions and prototyping
• Good stakeholder engagement and communication skills, able to influence and pitch ideas
• Driven, motivated and a fast learner
• Project or Product Management experience is a plus
• Motivated by innovation and customer satisfaction

Beyondsoft is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potentetl

Employment offers from Beyondsoft are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.