Job Description:
- Partner with site business clients and Operating Units to understand and analyze business process requirements and identify appropriate solutions to meet unmet needs.
- Engage with the business to identify and define scope for continuous improvement, innovative, and Best Practice initiatives and assist or lead those initiatives to improve the efficiency of processes and systems at the site.
- Collaborate with the Digital Solution Areas (PGS Digital, ERP, EP&S, etc.) to determine solution fit within the current and future systems portfolio to improve business processes.
- Propose system and/or process and/or data/configuration changes to increase business and systems operational efficiency
- Leads the change from legacy systems to the Core Pfizer systems.
- Support global Digital project deployments (core solutions) and global Digital -related continuous improvement initiatives at the site working in partnership with PGS Digital Site Lead, PGS Digital Solution Area teams, and other Digital teams and Business SMEs as required.
- Support the PGS Digital Site Lead in building strong partnerships with key stakeholders that increases the understanding of business needs and works towards maximizing the value of our DIGITAL investments at the site. Support the PGS Digital Site Lead in the on-going management of the business systems POR and systems/service portfolio.
- Partner with the PGS Digital Global Solution Areas, BTAMS, and EP&S to ensure the systems and services support provided meets the expectation of the business users. Monitor the service being delivered to the site while escalating critical service issues and addressing unsatisfactory support metrics.
- When appropriate, the position will perform analysis, design, and drive development/implementation of continuous improvement solutions that meet local business requirements and can be leveraged across multiple sites in the network.
- Provide support for local systems that have not transitioned to the BTAMS support model.
- Monitor metrics to ensure complete and proper execution of Digital related systems and services operational process in accordance with cGMP and Pfizer standards. Initiate corrective measures as necessary.
- Engage with PGS Digital Compliance to ensure the right policies and programs are in place to maintain system compliance with cGMP regulations and Pfizer policies and standards.
- Support the DIGITAL Site Lead in their role in the compliance/validation space within PGS Digital as outlined in the PGS DIGITAL Compliance Playbook.
Requirement:
- Bachelor of Science or related Business/Technical field required.
- Minimum of 3-5 years experience in information technology systems and/or infrastructure with minimum of 1-3 years related experience in the pharmaceutical or fine chemical industry.
- Demonstrated capability to communicate effectively embrace diversity influence stakeholders and build business partnerships to deliver results.
- Additional required competencies include business systems subject knowledge manufacturing process and automation systems knowledge business acumen experience with Lean/Operational Excellence tools and driving process efficiencies through process reengineering ability to manage multiple priorities.
- Applies extensive information technology expertise and pharmaceutical specific expertise to role. Demonstrated skills in leading, planning, and developing successful business systems and infrastructure services projects. Knowledge and expertise with the following disciplines desired:
- Project Management methodologies (i.e., PMI)
- Software Development Life Cycle methodologies
- Continuous Improvement methodologies (i.e., Six Sigma certified)
- Management of IT infrastructure (i.e., ITIL certified)
- GMP and associated regulatory requirements
Working Hours: Mon - Fri (8.30am - 5.30pm)
Location: Tuas
