Business Analyst

Responsibilities:

1. Requirements Gathering and Analysis:

- Deliverable: Detailed Business Requirements Document (BRD)

- Lead stakeholder interviews and workshops to elicit and document business requirements accurately.

- Thoroughly analyze current business processes and workflows, pinpointing areas for enhancement and automation.

2. Solution Design:

- Deliverable: Product Playbook and Runbook, Product Onboarding Form and Guide

- Translate business requirements into precise functional specifications for implementation.

- Design and document comprehensive solutions, incorporating process flows, data models, and integration strategies.

- Work closely with technical teams to verify the practicality and sustainability of proposed solutions.

3. Implementation Support:

- Deliverable: User acceptance testing (UAT) Test Plan and Test Cases

- Engage actively in testing activities, including user acceptance testing (UAT), to ensure robustness and adherence to requirements.

4. Continuous Improvement:

- Track usage and performance metrics, using data-driven insights to identify opportunities for continual platform refinement.

- Keep abreast of updates and emerging features, evaluating their potential impact and organizational relevance.

- Recommend and implement enhancements to improve platform efficiency and efficacy.

Requirement:

. Shall have a degree in Computer Science, Computing, Electrical Engineering, IT or equivalent.

. Must be a Singaporean citizen.

. Shall be able to obtain and maintain a valid MINDEF Security Directive (MSD) CAT 1 security clearance.

. Shall fulfil at least one of the following criteria:

o Shall have at least two (2) years experience in system analysis and design and Java training or certification.

o Shall have at least one (1) year experience in system analysis and design in MINDEF / SAF Java EE projects.

Prior experience with ServiceNow will be an added advantage