Digital Business Analyst -

Key Responsibilities

Business Analysis & Requirements

. Engage business stakeholders to understand business objectives, operational processes, pain points and user needs.

. Conduct requirements elicitation through interviews, workshops, observations, process reviews and data analysis.

. Analyse and document current-state and future-state business processes.

. Translate business needs into clear and actionable business and functional requirements.

. Develop artefacts such as business requirements documents, user stories, use cases, process flows, acceptance criteria and functional specifications.

. Identify opportunities for process simplification, automation and digitalisation.

. Analyse business and operational impacts arising from proposed digital solutions.

Digital Product & Solution Delivery

. Work with Product Owners, UX designers, architects, developers and other technology teams throughout the product lifecycle.

. Support product discovery, solution design, backlog refinement and prioritisation.

. Facilitate discussions between business and technology stakeholders to resolve requirements and solution issues.

. Participate in Agile ceremonies such as sprint planning, refinement, reviews and retrospectives where applicable.

. Support user acceptance testing (UAT), including development of test scenarios, test cases and acceptance criteria.

. Validate delivered solutions against business requirements and intended user outcomes.

. Support implementation, rollout and post-implementation reviews.

User-Centric Digital Services

. Understand citizen, business and internal-user journeys and translate insights into business and product requirements.

. Identify opportunities to improve the accessibility, usability and overall experience of digital services.

. Collaborate with UX and service design teams to map customer journeys and identify service improvements.

. Use qualitative and quantitative data to support evidence-based recommendations.

Stakeholder & Vendor Management

. Build effective working relationships with stakeholders across business and technology functions.

. Facilitate workshops and discussions involving stakeholders with different priorities and levels of technical knowledge.

. Work with external vendors and delivery partners to clarify requirements, review deliverables and track issues.

. Communicate complex business or technical matters clearly to senior stakeholders.

Governance, Security & Public-Sector Considerations

. Ensure requirements and solution considerations align with relevant agency policies, governance frameworks and Government digital standards.

. Work with relevant stakeholders to incorporate considerations relating to cybersecurity, privacy, data protection, accessibility and operational resilience.

. Maintain appropriate documentation and traceability throughout the delivery lifecycle.

. Support risk, issue, dependency and change management activities.

Requirements

. Degree or equivalent qualification in Business, Information Systems, Computer Science, Engineering or a related discipline.

. 3-7 years of relevant experience in business analysis, digital transformation, product delivery, systems analysis or a related field.

. Strong experience in requirements gathering, analysis and documentation.

. Experience translating business requirements into user stories, functional requirements or solution specifications.

. Experience working with cross-functional business and technology teams.

. Strong stakeholder management, facilitation and communication skills.

. Good understanding of digital product development and software delivery lifecycles.

. Strong analytical and problem-solving abilities.

. Experience delivering digital products or services in the Singapore public sector or another highly regulated environment.

. Experience with Agile/Scrum delivery methodologies.

. Experience in process modelling using tools such as BPMN or equivalent.

. Experience conducting UAT and managing requirements traceability.

. Familiarity with UX, service design, customer journey mapping or design-thinking approaches.

. Familiarity with APIs, system integrations, cloud technologies, data platforms or enterprise architecture.

. Relevant certifications such as IIBA CBAP/CCBA, PMI-PBA, Scrum/Agile certifications or equivalent would be advantageous.

Key Competencies

. Business Analysis: Able to understand complex business problems and translate them into structured requirements.

. Digital & Technology Acumen: Comfortable working with technology teams and understanding how digital solutions are designed and delivered.

. Stakeholder Management: Able to engage and influence stakeholders across different functions and seniority levels.

. Communication: Able to articulate complex requirements clearly through both written documentation and verbal presentations.

. Problem Solving: Takes a structured, evidence-based approach to identifying root causes and potential solutions.