Business Analyst, Advanced Operations Solutions (Systems)

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About the Role

As a Solutions Analyst, you will be responsible for supporting the execution and implementation of the system enhancements, new products, and projects in Life Operations, focusing on Claims.

Responsibilities:

• Actively involved in delivery and implementation of Claims System enhancements, implementation of new products, and projects requested by the business across different claims types (Healthshield, Minor/Major claims etc). These enhancements may encompass changes related to Integral Life, ClaimEz Application, artificial intelligence (AI) and optical character recognition (OCR).

• Conduct a thorough analysis of end-to-end business process, systems, and data related to operations.

• Create business process mappings (AS-IS & TO-BE), to ensure that process is lean prior to implementation of the automation.

• Develop thorough user requirements that align with current and anticipated business needs, while also keeping in mind future changes.

• Facilitate and prioritize the changes with the users and other key parties if there are gaps so that the agreed launch timeline will not be impacted.

• Ensure business requirements are clearly articulate, translated and documented for efficient delivery.

• Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.

• Serves as the intermediary between the technology and business teams, facilitating the development and implementation of new systems or improvements to existing ones.

• Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).

• Liaise with stakeholders to ensure test environments and any specific UAT requirements are set up in readiness for test execution.

• Execute the UAT and review the results, work closely with stakeholders to resolve UAT defects if any.

• Provide UAT signoff after ensuring that all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.

• Perform post implementation verification prior to project closure.

• Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the projects/ BAU enhancements lifecycle.

• Prepare end user training guide and train the trainer prior to implementation.

• Actively seek continuous improvements in area of expertise and continue to be relevant to the business.

Requirements:

• Diploma or Degree Holder in Business IT, Computer Science or a related discipline.

• Experience in requirements gathering and managing delivery of life/health insurance systems and integrations

• Experience in UAT, follow through the defects resolution and ensure all defects are resolved.

• 1 to 2 years working experience in life insurance claims operations and/or Claims background with knowledge in both operation and system areas

• Knowledge on Healthshield, minor and major claims

• Experience in digital products or services (mobile or web)

• Integral Life (Life 400/Asia AS400) background

• Certifications in Lean Six Sigma and/or Prince 2 is preferred.

• Good verbal and written communication skills and good interpersonal skills

• Ability to work in fast paced, challenging environment while attending to multiple projects

• Pro-active and self-motivated. Able to take the initiative independently and work under minimal guidance/ supervision

• Strong analytical and problem-solving skills, and ability to make decisions.

• Meticulous and able to manage priorities to meet deadlines.

• Positive attitude and willingness to be a team player who can share and learn, as well as guide other team members

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