Business Analyst, Advanced Operations Solutions (Systems)

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About the Role

Responsible for ensuring AIA's products, services and internal operations / business processes meet the required quality standards

The analyst will support the execution and implementation of the system enhancements in Life Operations through participation in the following:

• Participate in the end to end system delivery and implementation of strategic projects and BAU enhancements as prioritized by business, following AIA Software Development Lifecycles (SDLC)

• Discuss and map out AS-IS processes, design the TO-BE Process, detailing out business rules, end-to-end solutions, and new enhancements required.

• Ensure business requirements are thorough and address current and future needs.

• Evaluate options or alternative high-level solutions with Technology team and make appropriate recommendations to the users.

• Translate business requirements into test scenarios, conditions and the expected results for user acceptance testing (UAT).

• Conduct & review UAT according to the approved/ agreed test plan.

• Contribute to the overall planning of the project timeline and resources, effective monitoring of the project status and plans.

• Coach and guide extended junior staff/ tester in the UAT execution.

• Prepare & review training materials for business team.

• Continuously seek improvements in her/his area of work expertise so as to improve quality and productivity

Requirements:

• Diploma or Degree in Business IT, Computer Science, or similar discipline.

• 8-10 years of experience in life insurance operations, with system knowledge preferred.

• Exceptional verbal and written communication skills.

• Excellent time management and organization.

• Logical and analytical mindset for workflow implementation.

• Good communication skills and attention to detail.

• Meticulous with the ability to prioritize and meet deadlines.

• Good knowledge experience as Business Analyst & User Acceptance Testing

• Able to multi-task, meet tight deadlines, and work in a fast-paced environment.

• Ability to work under pressure with minimal guidance and as a team player.

• Positive attitude and willingness to learn & share.