Business Analyst -

i. Oversee day-to-day BAU operations, ensuring high availability, performance, and reliability

ii. Act as the primary point of contact for business users on system issues, service requests, and enhancements

iii. Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)

iv. Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and Government Technology Agency

v. Knowledge and experience in the following WoG tools will be an added advantage:

1. - ApplySG - https://www.developer.tech.gov.sg/products/categories/platform/applysg/overview

   • Ogre/Opus - https://www.developer.tech.gov.sg/products/categories/platform/ogre/overview-https://www.developer.tech.gov.sg/products/categories/productivity-tools/opus/overview

   • Optical CMS - https://www.developer.tech.gov.sg/products/categories/content-management/optical/overview

vi. Ensure data quality, integrity, and proper usage across the system

vii. Recommend continuous improvements

viii. Enforce governance and compliance with relevant policies

ix. Ensure adherence to data protection requirements under the Personal Data Protection Act

x. Support enhancements and releases, including requirement analysis, testing, and deployment coordination

xi. Maintain system documentation, SOPs, and knowledge base articles

xii. Drive data quality, reporting, and analytics to support policy-making and operational insights

xiii. Strong analytical, troubleshooting, and stakeholder management skills is preferred

xiv. Ability to manage vendors and support service delivery in an SLA-driven environment is preferred

xv. Proficiency with requirements management tools (e.g., JIRA, Confluence).

xvi. The candidate must have independently manage IT projects before from within a government agency as a project manager or double hatting as business analyst/project manager.

xvii. Proficient in frontend web development using ReactJS, JavaScript, HTML5 and CSS3, with experience collaborating with business users, UX designers and developers to deliver responsive, accessible and maintainable web applications.