Boutique Manager

Role: Boutique Manager - Zenith Singapore

Reporting to the Brand Director, Zenith S.E.A, the Boutique Manager is fully responsible for the management and performance of the store and is a key contributor in seeking new business opportunities.

Thanks to strong technical, interpersonal and managerial skills, the Boutique Manager is responsible for meeting sales objectives and building long lasting and loyal relationships with clients by providing them with a unique, luxurious and unforgettable shopping experience.

Key Responsibilities

Performance Management and Business Development

• Achieve and surpass the boutique targets in alignment with the brand's retail strategy.
• Analyze business performance, propose actionable strategies, and implement plans to improve results and drives sales across each product category.
• Optimize profitability by effectively managing the cost.
• Provide sales leadership to the team by setting clear performance target and defining the relevant KPIs for the team members.

Store Management

• Act as a brand ambassador, engaging with VIP clients, new customers, and walk-in clients to deliver an exceptional experience at all times.
• Oversee the overall appearance and maintenance of the boutique, ensuring it aligns with brand guidelines and concepts, including the timely implementation of visual merchandising.
• Ensure inventory management is at the optimal.

Store Operation Management

• Actively ensure accuracy of monthly, quarterly and yearly stock taking, with no stock discrepancies.
• Weekly follow up with regional head office for stock replenishments and active order requests.
• Ensure the maintenance of all boutique timepieces when necessary, such as changing of straps, polishing, servicing.

Financial Control & Cash Registry

• Ensure compliance with procedures and with legal, fiscal and customs regulations and cash registry.

Reporting

• Provide timely reporting of sales (daily, monthly) to Brand Director.
• Streamline processes in existing operations to define action plans for implementation.

Team Management

• Ensure monthly staff programs are planned and communicated to regional office.
• Responsible for integrating and training new and existing team members.
• Conduct daily briefing to ensure target achievement and communication and foster a motivated and proactive working environment.
• Responsible of planning the monthly roaster.
• Ensure proper grooming in accordance with boutique guidelines.
• Consistent coaching of team members to achieve individual and collective objectives, through daily team meetings, on the job trainings, appraisals, training, task allocation, and feedback on expectations.

CRM Related Activities

• Develop and maintain strong client relationship through effective CRM activities with close follow up with existing and new clients.
• Nurture the recruitment of VIP clients and prospects and promptly address clients concerns.
• Monitor the achievement of CRM KPIs, ensuring the execution of the Brand's CRM strategy by all team members.

Candidate's Profile

We are seeking a candidate with a minimum of 8 years of extensive experience in luxury retail operations, including at least 5 years in relevant leadership capacity. The ideal candidate should thrive in a multicultural team environment, demonstrate strong leadership skills, and possess fluency in one or more languages (in addition to English) to effectively support our diverse workforce.

The candidate will have a proven track record of successfully managing high-profile clients from diverse cultural backgrounds. Experience in the high-end luxury watch industry is a plus.

The successful candidate will be agile, adaptable, and able to perform effectively under pressure. Strong interpersonal skills, attention to detail, and a proactive, can-do attitude are essential. A creative mindset is crucial to drive innovation, think strategically, and approach challenges with a disruptive and forward-thinking perspective.