Benefits & Leave Operations Analyst (for Japan Office, SG based) #ESY

Thisrole is responsible for the end-to-end operational delivery of Japan employeebenefits and leave administration. The role requires hands-on, workingknowledge of Japanese benefits and leave frameworks, with minimal ramp‑up, to ensure continuity, compliance, andservice quality.

The Specialist acts as the operational owner for Japan Benefits and Leaves, partnering closely with Payroll, HR, Global Benefits/Leave COEs, and localvendors to deliver compliant, accurate, and employee‑centric outcomes.

1. Japan Benefits Operations (Core Accountability)

. Own day-to-day administration of Japan benefits, including:

o Social insurance enrollments and changes (health insurance, pension, employment insurance)

o Dependent enrollment, life events, eligibility changes

o Retirement and supplementary benefit programs (where applicable)

. Ensure timely and accurate submissions to vendors and authorities within statutory deadlines.

. Maintain data accuracy across HRIS and vendor systems perform reconciliations where needed.

2. Japan Leave Administration & Knowledge

. Administer and support Japan leave programs, including:

o Statutory leaves (e.g., childcare leave, family care leave, sickness-related leave as applicable)

o Company-sponsored leave programs and policies

. Partner with Payroll to ensure correct pay treatment during leave periods.

. Handle complex or sensitive leave cases with accuracy and professionalism.

. Ensure leave processes align with Japanese labor law requirements and internal policies.

3. Compliance & Risk Management

. Ensure all benefits and leave activities comply with Japanese labor, social insurance, and leave regulations.

. Support compliance checks, audits, and data requests related to Japan benefits and leave programs.

. Identify compliance risks, gaps, or recurring errors and escalate with clear analysis and recommendations.

4. Vendor & Stakeholder Management

. Act as the operational point of contact for Japan benefits and leave vendors.

. Track vendor responsiveness, data quality, and SLA adherence.

. Manage issue resolution, escalations, and follow-ups with clear ownership.

. Partner closely with HRBPs, Payroll, and Global COEs to ensure alignment and timely decisions.

5. Case Management & Employee Support

. Resolve employee inquiries related to Japan benefits and leaves through case management systems.

. Deliver responses that are:

o Legally compliant

o Clear and easy to understand

o Empathetic and employee-focused

. Manage escalated and high-risk cases independently.

6. Documentation, Reporting & Operational Excellence

. Maintain and update SOPs, job aids, and work instructions for Japan benefits and leave processes.

. Support reporting, data submissions, and global questionnaires (e.g., retirement or benefits inventories).

. Track recurring issues, SLA breaches, or error trends and contribute to continuous improvement initiatives.

Interested candidates, please email your resume to [Confidential Information]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted