Oversees the daily operations of a beauty salon, spa, orwellness centre, ensuring smooth business performance, excellent customerservice, and staff productivity.
1. Operations Management
- Oversee daily salon/spa activities
- Ensure cleanliness, hygiene, and safety standards are met
- Manage appointment scheduling and service flow
- Maintain inventory (beauty products, equipment, supplies)
2. Staff Supervision
- Recruit, train, and supervise beauticians and therapists
- Create work schedules and assign duties
- Monitor staff performance and provide coaching
- Handle employee issues and maintain team morale
3. Customer Service
- Ensure high-quality customer experience
- Handle client complaints and resolve issues professionally
- Build long-term relationships with customers
- Monitor service standards and client satisfaction
4. Sales & Business Development
- Drive sales of services and retail products
- Develop promotions, packages, and marketing strategies
- Meet revenue targets and track business performance
- Upsell treatments and recommend products to clients
Key Skills Required
- Leadership and team management
- Customer service excellence
- Sales and marketing skills
- Business and financial acumen
- Communication and problem-solving
- Knowledge of beauty treatments and products
Work Environment
- Beauty salons, spas, aesthetic clinics, wellness centres
- Often includes weekends and long hours
Typical Qualifications
- Diploma or certification in beauty therapy, cosmetology, or business
- Experience in a salon/spa environment (often 3-5+ years)
- Prior supervisory or management experience preferred
