Bartender

As a Bartender, you will create memorable guest experiences through quality beverage preparation, attentive service and strong teamwork. You will develop a strong understanding of our beverage and food offerings while ensuring the bar is prepared and ready to deliver a consistently high standard of service.

Job Responsibilities

Craft the Drinks

• Prepare and serve alcoholic and non-alcoholic beverages according to established recipes, presentation standards and guest preferences.
• Maintain good knowledge of the beverage menu, including spirits, beers, wines, champagne, cocktails and non-alcoholic selections.
• Be familiar with wines and champagne available by the glass, as well as the key selections on the wine list.
• Use the appropriate glassware, garnishes and presentation standards for each beverage.
• Maintain knowledge of the food menu, including ingredients, preparation methods and times, sauces, portion sizes, garnishes, presentation and pricing.
• Stay updated on daily specials, promotions and unavailable menu items.
• Build your understanding of cocktails, spirits and flavour profiles to confidently assist guests with their selections.
• Prepare special items and support event requirements as directed by the Captain or Manager.

Create the Experience

• Engage guests in a warm, professional and attentive manner, understand their preferences and provide suitable food and beverage recommendations.
• Recommend and upsell beverages and menu items where appropriate to enhance the guest experience.
• Respond promptly to guest requests and enquiries and seek assistance from a Captain or Manager when required.
• Stay informed of daily arrivals and departures, VIP guests, group activities and events that may be relevant to the day's operation.
• Communicate closely with Captains, Service Attendants, fellow Bartenders and Managers to ensure smooth and consistent service.
• Support fellow Bartenders, Service Attendants and other team members whenever required, particularly during busy service periods.
• Maintain a professional appearance and adhere to established grooming and uniform standards.

Run the Bar

• Maintain knowledge of the bar layout, table set-ups, operating hours and departmental service procedures.
• Prepare the bar, workstations and pantries before service, ensuring all equipment, beverages, ingredients, glassware, garnishes and supplies are ready according to business needs.
• Maintain appropriate stock levels and replenish supplies and equipment as required.
• Complete requisitions for shortages or additional items needed based on anticipated business levels.
• Keep the bar, storage areas and workstations clean, organised and properly stocked throughout the shift.
• Transport and replenish linen supplies for the bar when required.
• Use and maintain bar equipment correctly and report any defects or maintenance requirements promptly.
• Handle guest orders accurately and ensure all items are correctly entered into the InfoGenesis point-of-sale system.
• Attend daily team briefings and stay updated on specials, unavailable items and other information relevant to the day's operation.
• Perform assigned opening, closing and side duties in accordance with departmental procedures.
• Follow all departmental policies, service procedures, hygiene, safety and operational standards.
• Attend assigned meal breaks in accordance with operational requirements.
• Participate actively in team meetings, briefings and training programmes.
• Contribute to a positive and collaborative working environment and support the team in delivering consistently high service standards.

Job Requirements

Education & Certification

• Diploma in Hospitality, Tourism, Food & Beverage Management or a related discipline is an advantage.

Experience

• Minimum 1 year of bartending experience.
• Good working knowledge of spirits, cocktails, wines, beers and non-alcoholic beverages.
• Familiar with basic cocktail preparation, beverage service, glassware and garnishing standards.
• Experience in a cocktail bar, restaurant, hotel or similar hospitality environment is an advantage.

What We Look For

• Genuine interest in cocktails, spirits and the craft of bartending.
• Able to engage guests naturally and professionally and provide recommendations based on their preferences.
• Willing to learn and continuously develop beverage knowledge and bartending skills.
• Good attention to detail with the ability to work accurately and efficiently during busy service periods.
• Able to communicate effectively with guests and team members.
• Strong team player who is willing to support others during service.
• Able to stay organised, prioritise assigned tasks and follow established service procedures.
• Maintains professional conduct and adheres to established grooming and uniform standards.
• Comfortable learning and using point-of-sale systems. Experience with InfoGenesis is an advantage.
• Able to meet applicable regulatory requirements for handling and serving alcoholic beverages as part of the role.