Senior Bartender

As a Senior Bartender, you will play an important role in creating memorable guest experiences through excellent beverage knowledge, engaging service and consistent service standards.

Job Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages according to established recipes, presentation standards and guest preferences.
• Maintain strong knowledge of all beverages available at the bar, including liquor brands, beers, wines, champagne, cocktails and non-alcoholic selections, as well as the appropriate glassware and garnishes for each drink.
• Be familiar with the food menu, including preparation methods and times, ingredients, sauces, portion sizes, garnishes, presentation, pricing, daily specials and unavailable items.
• Maintain knowledge of the bar layout, table set-ups, operating hours and other information required to support daily operations.
• Stay updated on daily arrivals and departures, VIP guests, group activities, events, locations and timings that may affect the operation or guest experience.
• Attend daily team briefings and review specials, unavailable items and other important operational updates with Captains and Managers. Ensure relevant information is communicated to the team.
• Maintain a professional appearance and ensure grooming and attire meet established standards.
• Prepare the bar, workstations and pantries before service, ensuring all areas, equipment and supplies are ready according to operational needs and departmental standards.
• Maintain appropriate stock levels of beverages, ingredients, glassware, garnishes and other supplies. Complete requisitions for shortages or additional items required based on anticipated business levels.
• Keep the bar, storage areas, workstations, equipment and supplies clean, organized and in good working condition throughout the shift.
• Use and maintain all equipment correctly and report any defects, maintenance requirements or repairs to the Manager on Duty.
• Handle guest orders accurately and ensure all items are correctly entered into the InfoGenesis point-of-sale system.
• Engage guests professionally, understand their preferences and provide suitable food and beverage recommendations.
• Recommend and upsell beverages, wines and menu items where appropriate to enhance the guest experience.
• Anticipate and acknowledge guest needs, and respond promptly to requests and enquiries.
• Be familiar with the property's services and features, as well as relevant local attractions and activities, to assist guests with their enquiries.
• Respond appropriately to guest feedback or service concerns and take reasonable steps to resolve them. Seek assistance from a supervisor or Manager when further support is required.
• Pay attention to guest reactions and communicate with Managers and other service team members to ensure guest satisfaction.
• Communicate and work closely with Captains, Service Attendants, fellow Bartenders and Managers to ensure smooth and consistent service.
• Assist fellow Bartenders, Service Attendants and other team members whenever required, particularly during busy service periods.
• Prepare special items and support event requirements as directed by the supervisor or Manager.
• Perform assigned side duties and ensure all opening and closing responsibilities are completed according to departmental procedures.
• Follow all departmental policies, operating procedures, service standards and applicable hygiene and safety requirements.
• Review assigned duties and any required follow-up actions with the Manager on Duty.
• Attend assigned meal breaks in accordance with operational requirements.
• Participate and contribute to team meetings, briefings and formal training programmes.
• Successfully complete all required training and certification programmes for the role.
• Provide feedback on operational issues or challenges to the Manager and support timely resolution.
• Contribute to a positive and cooperative working environment that supports teamwork, productivity and team morale.
• Create memorable and personalised experiences for guests through genuine hospitality, attention to detail and consistently high service standards, contributing to overall guest satisfaction and NPS performance.

Requirements

Education & Certification

• Diploma or Degree in Hospitality, Food & Beverage Management or a related discipline is preferred.
• Relevant food safety certification or training is preferred.

Experience

• Minimum 2 years of bartending experience, preferably within a cocktail bar, premium restaurant, luxury hotel or upscale hospitality environment.
• Good working knowledge of spirits, cocktails, wines, beers and non-alcoholic beverages.
• Experience preparing classic cocktails and a good understanding of cocktail techniques, flavour profiles, ingredients, garnishes and presentation.
• Experience engaging guests and providing personalised beverage recommendations based on their preferences.

What We Look For

• Able to engage guests naturally and professionally, adapt to different guest preferences and recognise when a more discreet style of service is appropriate.
• Genuine interest in cocktails, spirits and the craft of bartending.
• Able to describe drinks and flavours in an engaging and approachable way, rather than simply listing ingredients.
• Strong attention to detail with the ability to work accurately and efficiently during busy service periods.
• Able to anticipate guest needs and respond professionally to requests, feedback and service concerns.
• Strong team player who works effectively with Bartenders, Captains, Service Attendants and Managers.
• Able to stay organised, prioritise tasks and work independently when required.
• Comfortable performing basic calculations required for bar operations.
• Maintains professional conduct and adheres to established grooming and uniform standards.
• Comfortable learning and using point-of-sale systems. Experience with InfoGenesis is an advantage.