Company Overview
Accor Hotels (AAPC Services Pte Ltd) operates and manages the Qantas Singapore Lounges at Singapore Changi Airport Terminal 1, offering a luxurious and vibrant space that celebrates Singapore's heritage. Join us to embody our service philosophy: Feel Valued and Feel Welcome.
Job Summary
You will lead bar operations at the Qantas Singapore Lounges, ensuring smooth service delivery, supervising team members, managing stock levels, and responding effectively to guest requests to uphold high service standards.
Responsibilities
- Manage bar operations to ensure efficient service delivery and compliance with standards
- Conduct briefings to communicate key information clearly to team members for smooth operations
- Supervise team members to ensure timely completion of tasks according to instructions and quality standards
- Monitor and check equipment and stock levels to prevent shortages that could affect operations and guest experience
- Respond flexibly and professionally to guest requests and operational situations to maintain service excellence
- Apply strong knowledge of beverage trends, fermentation, cocktails, alcohol, and wines to support bar operations
Preferred competencies and qualifications
- Minimum 2-3 years of experience managing bar operations with minimal supervision
- Demonstrated ability to communicate effectively and maintain positive customer interactions
- Proven ability to perform well under stressful and high-pressure situations
- High degree of professionalism in work conduct
- Positive track record in previous roles
