Bank Teller | Contract

Early Applicant

1-3 Years

Job Description

Job Scope

Attend to walk-in customers
Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
Assist in customers enquiries and ensure the service delivery standards are met in achieving total customer satisfaction
Prospect and introduce customers to the Banks products and services
Educate and migrate customers towards our digital platform
Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint

Job Qualifications

Minimum Diploma in any discipline
1 - 2 years of experience in customer service-related roles
Ability to face customers in banking branch setting
Tech-savvy and willing to be trained
Ability to understand issues and appropriately escalate to Management in a timely fashion
Ensure compliance with all regulatory requirements
Contributes to self and team effort by accomplishing related results
Work Shift: Mon - Fri (Bank office hours)/Sat (AM half day)