Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Key Accountabilities
- Accurate and timely delivery of work assigned by Team Lead
- Ensure work is performed in accordance with the established procedures, policies, product guidelines and standards
- Full compliance with the Bank's policies, guidelines and code of conduct
- Timely escalation of error, problem, exception or unusual transaction to Team Lead, Section Manager or Department Manager
- Achievement of the year-on-year KPI set by Section Manager and Department Manager
Responsibilities
Transaction Management & Compliance
- Process, authorize, and reconcile daily transactions accurately and efficiently, adhering to established Service Level Agreements (SLAs), internal policies, and regulatory guidelines.
- Ensure all assigned tasks and transactions comply with operating and compliance procedures.
Stakeholder Collaboration & Communication:
- Liaise effectively with Business Units, GTS, external counterparties, and customers to obtain necessary instructions, resolve queries, and facilitate transaction completion.
- Cultivate a customer-centric approach to manage workflow and consistently meet or exceed client expectations.
Operational Oversight & Risk Management:
- Perform day-end reconciliation of transactions and monitor controls on entries.
- Allocate and distribute ready-to-process transactions to team members.
- Proactively identify and resolve operational issues, escalating significant incidents or risks in a timely manner.
- Ensure strict adherence to risk and control guidelines/policies.
Problem-Solving & Improvement:
- Provide solutions and recommendations related to trade finance matters.
- Identify and implement opportunities to enhance quality, productivity, and efficiency within processes.
Team Support & Development:
- Provide guidance and training to junior staff on departmental SOPs, bank policies, and guidelines.
Project Participation & Ad-Hoc Tasks:
- Actively participate in ad-hoc projects, User Acceptance Testing (UAT), and system enhancements as assigned.
- Undertake other duties as assigned by the Supervising Manager.
Requirements
- Minimum 5 years experiences in Trade Operations.
- Degree holder from a recognized University.
- Good working attitude and positive mindset.
- Strong understanding of operational processes, risk management, and compliance principles.
- Excellent organizational skills with meticulous attention to detail.
- Effective communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders.
- Demonstrated ability to identify problems, make sound decisions, and resolve operational issues.
- Proficiency in relevant banking systems and software (e.g., Swift).
- Ability to work independently and collaboratively in a fast-paced environment.
- Commitment to meeting performance targets (KPIs).
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
