Process daily trade transactions in a timely and accurate manner within service level agreement
Perform pre-processing review of customers submissions and conduct documentary checks
Check shipping documents and identify documentary discrepancies, in accordance with ICC standard guidelines, International Standard Banking Practices, etc.
Process transactions in Bank's trade processing system
Ensure that regulatory, bank's policies, guidelines, control and compliance requirements are strictly adhered to
Complete daily reconciliation activities and prepare reports to internal stakeholders and/or customers
Liaise with client on updating transaction statuses and support addressing transaction related queries
Contribute to various process improvements and other projects as allocated
Initiate ideas to drive operational efficiencies, enhance risk controls or improve customer satisfaction
Support review of new products and requirements and assist Department Head to setup procedures to operationalize such new products to customers
Provide trade technical advice to business units and customers when needed
Assist the Department Head on human resource planning ensure staff development and implementation of upskill programs.
Ensure Operations Procedures are updates as per evolving regulatory requirements, new products and initiatives
Contribute to bank-led digitalization and other initiatives/projects
Participate in BCP drills and be familiar of Banks and Group's BCP procedure and processes -Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder's complaints and escalating all issues to Group Head/Deputy Group Head promptly
Perform duties assigned by the Group Head or Management and to cover duties and responsibilities of staff in the event of an emergency/crisis
Requirements
Graduate, preferably in Banking & Finance
Sound knowledge of UCP, ISBP, URC, ISP, URDG
At least 5-7 years of trade operations experience covering all imports and exports products
Self-starter who can work effectively in a team setting, and serve as a deputy team lead
Candidates with lesser relevant experience may be considered for the senior analyst role, as an individual contributor.
Ability to manage daily operations with strong risk awareness, analytical and problem-solving skills
Good interpersonal skills, decisive in communications
Resilient and flexible in challenging circumstances
