About the Company
Come onboard with ATR Customer Support team in Singapore, and become Customer Support Director (CSD) in Daryls Team! You will join a team of 5 passionate colleagues in ATR Singapore office and be part of a global international and diverse team of 16 CSD worldwide, making a difference in a human size company with attractive advantages!
What will be your role
Responsibilities
- Developing and maintaining relationships with a portfolio of Airlines
- Developing strong understanding of customer airline operations to define customized support strategy for each customer, serving their success and contributing to ATR ambitions
- Monitoring the deployment of this strategy, coordinating internal stakeholders across any areas of ATR for your list of assigned customers
- Anticipating issues arising that can be of impact to customers operations
- Promoting the products and services developed by the ATR Customer Service Directorate.
Qualifications
- Degree in Engineering or Business Management
- 7+ years of professional experience in the following fields:
- Experience in an airline organization or in a position of customer support role
- Experience of aircraft manufacturer Customer Support organization and activities
Required Skills
- Customer-orientation, communication and soft skills
- Product quality conscious and understanding of operators constraints
- Good knowledge of aircraft maintenance and operations
- Understanding of aircraft systems and structures
- Project management skills and ability to coordinate activities on a transversal basis
- Ability to understand and synthesize complex issues and co-ordinate the activity of different working teams towards their resolution
- Commercial experience is a plus
- Frequent travelling is required
- Ability to work under stress conditions and ability to travel under short notice
- Languages: Fluent English. Chinese and French would be a plus
- IT: Fluent with Microsoft Office software, including MS Word, Excel, PowerPoint, and Outlook
- Right to live and work in Singapore
but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers!
Pay range and compensation package
Interested Then get your career off to a flighting start with ATR and join the CSD Team!
Equal Opportunity Statement
ATR is committed to diversity and inclusivity.
