Associate, Tech Support

Secretlab is an international gaming chair brand seating over 3 million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

You will be a valued member to our Tech team, specifically responsible for providing technical support across the organization. In this role, you will be responsible for ensuring that our team members are well-equipped with the IT equipment and systems to be effective in their roles.

Our Technical Support team is integral for ensuring that team members are well-equipped and poised to succeed in all of Secretlab's initiatives, including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.

Responsibilities

• Troubleshooting technical problems including hardware/ software
• Deploying equipment according to specifications of each department
• Delivering a smooth IT onboarding process alongside the People Operations and Workplace Experience team
• Maintain and document inventory for all IT hardware
• Configure and deployment of new software/hardware packages across the company (including basic trainings, creating of simple user guides and documentations, troubleshooting teething issues)
• Deploy, maintain and support Secretlab's network infrastructure

Requirements

• Min. Diploma in IT or the equivalent
• At least 1.5 year's experience in a similar role preferred, candidates with relevant experiences may be considered.
• Technical knowledge for Windows Server Management/Administration (Server 2016), Windows OS
• Experience in configuring and deploying DHCP, DNS, GPO
• Experience in networking (LAN configurations, switches and routers)
• Practical experience Google Workspace is advantageous
• Basic understanding of PC hardware set-up and configurations
• Strong sense of initiative and responsibility
• Able to work independently as well as in a team environment

Bonuses

• Experience in a startup environment
• Experience in setting up infrastructure network in office spaces