Secretlab is an international gaming chair brand seating over 3 million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
You will be a valued member to our Tech team, specifically responsible for providing technical support across the organization. In this role, you will be responsible for ensuring that our team members are well-equipped with the IT equipment and systems to be effective in their roles.
Our Technical Support team is integral for ensuring that team members are well-equipped and poised to succeed in all of Secretlab's initiatives, including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.
Responsibilities
- Troubleshooting technical problems including hardware/ software
- Deploying equipment according to specifications of each department
- Delivering a smooth IT onboarding process alongside the People Operations and Workplace Experience team
- Maintain and document inventory for all IT hardware
- Configure and deployment of new software/hardware packages across the company (including basic trainings, creating of simple user guides and documentations, troubleshooting teething issues)
- Deploy, maintain and support Secretlab's network infrastructure
Requirements
- Min. Diploma in IT or the equivalent
- At least 1.5 year's experience in a similar role preferred, candidates with relevant experiences may be considered.
- Technical knowledge for Windows Server Management/Administration (Server 2016), Windows OS
- Experience in configuring and deploying DHCP, DNS, GPO
- Experience in networking (LAN configurations, switches and routers)
- Practical experience Google Workspace is advantageous
- Basic understanding of PC hardware set-up and configurations
- Strong sense of initiative and responsibility
- Able to work independently as well as in a team environment
Bonuses
- Experience in a startup environment
- Experience in setting up infrastructure network in office spaces
