Key Responsibilities:
- Collaborate with business units to understand their processes and challenges.
- Interact with business users / product owners to analyze business requirements and translate them into clear and actionable system requirements.
- Configure and customize Dynamics 365 to meet business needs, including forms, workflows, and dashboards.
- Facilitate the implementation of new Dynamics 365 features and modules.
- Provide ongoing support and training to Dynamics 365 users.
- Perform system testing and quality assurance checks.
- Document business processes, system configurations, and user guides.
- Stay current with the latest Dynamics 365 updates and technologies.
- Liaise with external vendors and consultants on system enhancements and troubleshooting.
- Assist with data migration and integration with other business systems.
- Conduct business process reviews to identify areas for improvement
To qualify for the role, you will need:
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Minimum of 2 years of experience as Business Analyst roles
- Strong understanding of Microsoft Dynamics 365
- Excellent analytical and problem-solving skills, with the ability to understand complex business processes and technical environments.
- Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
