Description and Requirements
Job Responsibility:
- Understanding of Hitachi storage architecture and hardware configuration (such as G series, E series VSP and HCP platforms )
- knowledge of Fibre Channel (FC), iSCSI, and NVMe.
- Knowledge of RAID grouping in SAN storage
- Knowledge of using various Hitachi software platforms such as Hitachi Navigator and Hitachi Ops Center to manage Hitachi storage system.
- Perform Root Cause Analysis (RCA) for hardware failures or connectivity issues.
- Knowledge of TCP/IP on troubleshooting connections issue between devices
- Understand LUNs (Logical Unit Numbers) and DP-POOL in Hitachi storage to various platforms (Windows, Linux, VMware).
- Server management and troubleshooting skills
- Understand the flow of incident report and case management to Hitachi support
- Performance Monitoring: Monitor storage performance and capacity, ensuring optimal utilization and troubleshooting issues
- Storage Provisioning: Provision storage resources based on business requirements, including LUN creation, zoning, and mapping for Windows,Linux and Solaris Machines
- Security Management: Implement and enforce security protocols to protect storage resources from unauthorized access or data breaches.
- System Upgrades: Perform firmware and software upgrades on Hitachi storage systems, ensuring minimal downtime.
- Documentation:Maintain up-to-date documentation of the storage environment, including configurations, procedures, and policies.
- Vendor Management:Liaise with Hitachi and other vendors for support, maintenance
- Technical Support: Provide level 2/3 support for storage-related issues, ensuring timely resolution.
