Associate Executive, Partner Retention

Brief Summary:

• Manage partner renewals, retention activities and withdrawal processes while ensuring accurate documentation and timely follow-up. Build effective partner relationships, resolve enquiries and coordinate cross-functional support to maintain smooth operations.

Responsibilities

• Coordinate with Customer Service, Fleet, Recruitment, Workshop and other relevant departments to resolve partner-related matters. Prepare and process renewal, recontracting and withdrawal documentation, including electronic agreements. Engage partners regarding upcoming contract expiries, renewal options and available rental schemes. Identify suitable retention solutions for partners considering withdrawal and conduct exit interviews to understand their reasons for leaving. Attend to withdrawal requests and ensure all related procedures are completed accurately. Handle partner enquiries, feedback and complaints professionally, escalating matters where necessary. Maintain accurate records of renewals, withdrawals, follow-up actions and partner transactions in the relevant systems. Prepare daily, weekly and monthly reports covering retention activities, renewals and withdrawals. Monitor contract expiries, pending renewals and scheduled withdrawals to support timely action. Assist with charging credit administration, entitlement verification and related reporting. Organise partner engagement activities and dialogue sessions when required. Follow up on outstanding cases to support prompt resolution. Maintain proper filing and documentation for all relevant activities. Contribute to system enhancements, process improvements and departmental initiatives. Perform other duties assigned by the Partner Retention Manager.

Requirements

• Minimum GCE O Level, NITEC, Higher NITEC or Diploma qualification. Preferably two years of experience in customer service, sales support, administration or a related field. Experience in driver recruitment, driver relations or transport operations would be advantageous. Proficiency in Microsoft Office applications, particularly Excel formulas, PowerPoint and Outlook. Strong organisational skills with close attention to detail. Effective interpersonal skills and the ability to engage partners professionally. Adaptable, willing to learn and able to manage changing priorities. Able to work independently and contribute effectively within a team. A valid Class 3 driving licence, Taxi Driver's Vocational Licence or Private Hire Car Driver's Vocational Licence would be advantageous.