Job Purpose
To manage motor insurance claims efficiently by guiding claimants, coordinating with internal and external stakeholders, and ensuring optimal claims recovery and defense to minimize company losses.
Responsibilities
- Manage accident reporting and explain claims process to customers, e.g. Bus Captain, Taxi/Private Hire Vehicle Hirer, Relief driver, etc.
- Exercise good claims management to achieve KPI target for claims result.
- Being part of the team, to ensure companys losses are recovered from third party or to defend the claims from claimants arising for road accident.
- Arrange with workshop or relevant parties to liaise with third party insurers/workshops, solicitors, passengers on behalf of SMRT Buses / Strides Premier Fleet of Vehicles.
- Coordinating and liaising with the relevant departments in SMRT Buses / Strides Premier Fleet of vehicles or its other associates and agents in the pursuit of any claim.
Qualifications & Work Experience
- Candidate must possess at least a Certificate or Diploma in General Insurance.
- Minimum with 2 years experience in processing Motor insurance claims.
- Results-oriented and effective team player with an eye for details and business processes in a dynamic environment.
- Possess strong analytical skills to identify cause of problems & recommend solutions.
- Good negotiation, problem solving, and analytical skills
- Possess excellent written and verbal communications skills PC Skills:
- Proficient in Microsoft Windows, Word, Outlook and Excel.
