About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com/singapore
About The Role
Four Seasons Hotel Singapore is seeking a dynamic, commercially minded, and people-focused leader to join the team as
Associate Commercial Director, reporting to the Hotel Manager.
This is a key leadership role for a candidate who brings strong luxury hospitality experience, commercial discipline, and the ability to inspire performance across a multi-functional team. The Associate Commercial Director will provide leadership across Sales, Catering and Conference Services, Public Relations, Revenue Management, Reservations, and Marketing, helping to shape and execute strategies that drive revenue, strengthen market positioning, and support the hotel's continued success.
Working closely with the Hotel Manager, Planning Committee, corporate partners, and key stakeholders, this role requires a leader who can translate market insight into action, balance strategic thinking with hands-on execution, and build strong relationships both within and beyond the hotel. It is an exciting opportunity for someone who is passionate about luxury hospitality, motivated by results, and energised by developing people and creating momentum across the business.
What You Will Do
- Provide day to day leadership, direction, and support to the hotel's commercial functions, ensuring strong collaboration, accountability, and alignment across Sales, Catering and Conference Services, Public Relations, Revenue Management, Reservations, and Marketing.
- Drive commercial strategies that support revenue growth, market share, and profitability, while ensuring business is optimised across key segments and revenue streams.
- Partner closely with the Hotel Manager, Planning Committee, and department heads to identify opportunities, respond to market trends, and implement initiatives that positively impact topline performance and overall commercial effectiveness.
- Lead proactive business development efforts by building strong relationships with clients, partners, and stakeholders, while identifying new business opportunities and expanding reach into relevant and high-potential markets.
- Support and guide the development and execution of the hotel's annual commercial and marketing plans, ensuring alignment with Four Seasons standards, brand positioning, and business priorities.
- Review performance through forecasting, reporting, competitive analysis, account production, and market intelligence, and translate insights into practical action plans that drive results.
- Represent the hotel in key commercial engagements, including client meetings, presentations, site inspections, familiarisation trips, and sales travel where required.
- Coach, develop, and inspire team members to perform at a high level, while building capability, supporting succession, and fostering a culture of excellence, collaboration, agility, and care.
What You Bring
- A strong commercial mindset, with the ability to think strategically, execute effectively, and deliver results in a luxury hospitality environment.
- Minimum 2 to 3 years of experience in a similar capacity, with extensive luxury hospitality experience being essential.
- Proven leadership experience across core commercial disciplines, with strong understanding of sales, catering and conference services, revenue management, reservations, marketing, and public relations.
- A strong grasp of hotel business drivers, segmentation, forecasting, distribution, and revenue optimisation, with the ability to interpret data and turn insight into action.
- A track record of building trusted relationships with clients, senior leaders, and cross-functional stakeholders, while representing the hotel with professionalism, credibility, and confidence.
- A leadership style that is hands-on, engaging, and people-centred, with the ability to coach, develop, and bring out the best in others.
- Excellent communication, presentation, and influencing skills, with the ability to engage effectively across all levels of the organisation and with external partners.
- High level of organisation, commercial discipline, and attention to detail, together with the agility to adapt to changing business needs and market dynamics.
- Proficiency in Microsoft Office applications and commercial hotel systems such as Delphi and Opera preferred, with familiarity with Microsoft Copilot viewed positively. Equally important is an openness to learning, adapting, and thoughtfully harnessing AI to enhance productivity, insight, and effectiveness in the role.
What We Offer
- A culture built on mutual respect, offering a growing world of opportunities and an environment that supports the pursuit of excellence.
- Career growth opportunities.
- A strong, unique culture.
- Best-in-industry training.
- Complimentary stays at Four Seasons properties (subject to availability), with discounted meals.
- Paid holidays/vacation.
- Dental, medical, and life insurance.
- Employee service awards/Birthday Gift.
- Annual employee party/social and sporting events.
- Complimentary meals in a dedicated employee restaurant.
