Job description:
Department Overview
Nomura's International Wealth Management department offers unparalleled financial services and solutions to high-net-worth individuals and families globally. Our dedicated team of experts provides personalized advice and tailored strategies to help clients achieve their financial goals and preserve their wealth. With a comprehensive range of investment products and a commitment to exceptional client service, we are proud to be a trusted partner in navigating the complexities of the global financial landscape.
Role Description
The Business Analyst position sits within the IWM Client Experience - Front Office (CE-FO) domain that focuses on enhancing client experience, reducing operational risk, and improving front office efficiency. The team plays a strategic role in delivering client-facing initiatives and works closely with Business Management, IPAS, Operations, Compliance and Technology teams to implement solutions that improve client service delivery and operational efficiency.
As the Business Analyst, you will be at the forefront of driving change and innovation within our wealth management division, working on high-impact projects that shape the future of our business around client experience. You will be required to assist in driving efficiency initiatives to improve client experience, reduce operational risk and reduce hours and efforts.
Responsibilities
Client Experience & Digital Transformation
- Lead Client Experience Improvement Initiatives and digital platform transformations including Soft Token Implementation & migration
- Manage Front Office Efficiency Initiatives and oversee Fee Schedule Updates
- Execute strategic client experience projects with measurable outcomes
Business Analysis & Requirements Management
- Gather, analyze, and document business requirements from diverse stakeholders
- Translate requirements into functional specifications, user stories, and actionable solutions
- Perform data analysis, gap analysis, and impact assessments for system improvements
- Facilitate workshops and ensure business-IT alignment throughout solution delivery
User Acceptance Testing Leadership
- Lead UAT for digital banking and CE-FO initiatives, defining scope, objectives, and success criteria
- Create comprehensive test plans, coordinate testing teams, and manage defect resolution
- Track progress, escalate issues, and provide UAT sign-off upon meeting quality standards
Project Coordination & Process Optimization
- Support project planning, tracking, and reporting across CE-FO initiatives
- Maintain project documentation and coordinate stakeholder engagement
- Identify automation opportunities and streamline client services processes
- Ensure regulatory compliance and monitor operational risk metrics
Requirements
- Minimum Degree in Finance or Business
- Minimum 5 years experience in business analyst function with demonstrated focus on client experience and front office operations in wealth management
- Minimum of 3 experience with Avaloq core banking system
- Proven track record in project coordination and execution within financial services environment
- Experience with workflow management tools such as JIRA, Confluence or similar platforms
- Knowledge of regulatory frameworks applicable to wealth management
- Strong analytical and problem-solving skills with attention to detail
- Proficiency in Microsoft Office Suite and willingness to learn risk management software and tools
- Excellent written and verbal communication skills
- Team player with strong interpersonal skills and multicultural awareness
Nomura Competencies
- Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
- Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
- Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
- Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
- Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a Risk Culture (Challenge, Escalate and Respect).
