We are hiring Assistant Sales Managers for our stores!
Responsibilities:
- Manage daily department operations covering merchandising, area cleaning and follow up/resolve customer's issues
- Manage promoters to ensure adherence of our company's policies and procedures, ensuring department sales staff's dress code and personal presentation is of the of the highest standards
- Ensure department sale staffs and promoters meet assigned target by brands and propose corrective action to store manager if targets are unmet
- Monitor department's duty roster and ensure sufficient staffing during store's operating hours
- Achieve department's budget and KPIs assigned by store manager for both individual and company
- Monitor and share with sales staff on sales achievement and performance against budgets on a daily, weekly and monthly basis
- Provide guidance for poor performers and new sales staff
- Monitor sales staff on the sales floor (especially during peak hours and weekend) to ensure:
- Customers are being attended to by Sales Staff automatically
- To assist sales staff in closing sales whenever they need help
- Feedback obtained from customers with no purchases and try to assist and close the sale
- Incoming calls are promptly answered
- Staffs punctuality and adherence to store working hours and given meal break
- Ensure in-store products is of merchantable condition - ticketed effectively, clean and well-presented and department stocks are being replenished, displayed and stocked up at all times
- Identify and getting sales staff to focus on EOL/high inventory models and place into action to clear these products
- Ensure service items are put up for return and followed up promptly till collection by vendor and assist to carry out company's stock take
- Adhere to company's policies and procedures
- Escalate critical issues to store manager
- Follow up on AR ageing and ensure payment are collected promptly
- Report to work on time
- Follow up on inventory discrepancy and ensure investigations are being carried out
Job Requirements:
- Minimum 8 years of related working experience in managerial capacity.
- A team player with good analytical, organizational and problem solving abilities.
- Independent and proven ability to perform effectively in a fast paced environment and meet tight deadlines.
- Manage multiple priorities, result-oriented and possess entrepreneurial management style.
- Good business communication and documentation skills.
- Exposure in regional market is an added advantage.
Employee Benefits:
- Staff discount on products
- Birthday Voucher
- Medical and Dental benefits
- Uniform (Top) will be provided
- 14 Days Annual Leave
