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pan pacific hotels group

Assistant Revenue Manager / Revenue Manager

2-4 Years
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Job Description

To maintain and improve existing Rooms Revenue Management processes and strive to achieve significant and sustained revenue growth. Making decisions regarding Rooms pricing & inventory controls on a daily basis for a minimum future 12 months.

The Role

Primary Responsibilities

  • Maintain and implement as necessary the Absolute Care Revenue Management system in Revenue Department and undertake regular monthly audits and review to ensure standards are being met.
  • To maintain a smart and professional approach within the team and with business partners.
  • Monitor group and transient business thresholds in accordance with selling strategies in Budget & Forecast. Follow all definite and tentative group bookings in Opera S&C and amend selling and rate strategy accordingly to ensure measurable improvements in demand generation and ultimately Rooms yield.
  • Maintain appropriate Pan Pacific Serviced Suites, Singapore forecasting tool reports to ensure measured tracking of results on a daily basis.
  • Handle/Supervise Best Rate Guarantee Claims
  • Supply critical analysis on the effect of short and long term decisions affecting Occupancy, Average Rate, Rev Par and Rooms profit goals.
  • Have knowledge of City Events, Conventions, Holiday seasons, financial and political status of our Country as well as of key business source countries.
  • Strive to achieve Budgeted Rev Par index against the competition Hotel set, Monitor and analyse competitive set in accordance with Competition Act
  • Understand the Brand concept of Best Rate Guarantee and exercise care in rate regulation as per Policy outlined by PPHG.
  • Work closely with VP, Serviced Suites Singapore to achieve optimum yield through reputable Third Party Intermediaries.
  • Maintain and analyze Revenue by Room type and ensure appropriate room type sale through various channels per Brand or Hotel product.
  • Actively look for new business opportunities and relate to VP, Serviced Suites Singapore and Director of Sales & Marketing to enhance future potential.
  • Ensure disciplined configuration of Property Management System in terms of Revenue Management, conduct regular audits on reservation entries.
  • Ensure PMS compliance with PPHG standards in terms of rate code, rate description, package elements, market segmentation, yield Class, guest profile, reservation quality, reservation turn away recording.
  • Clearly communicate rate and selling strategy to Sales and Revenue teams.
  • Work closely with individual section heads in Sales and Rooms departments on possible opportunities of Revenue enhancement.
  • Conduct Rooms Revenue meeting, Group follow up meeting once a week, issue the necessary minutes within 48 hours and ensure continued follow up through regular updates.
  • Attend daily Revenue and Sales Teams briefings to ensure clear communication and understanding.
  • Handle guest complaints with a Genuine caring attitude.
  • Ensure prompt completion of daily, weekly, monthly and quarterly reports.
  • Identify high and low dates with maximum possible lead time and adjust strategy accordingly by providing selling tools to Sales and Reservations teams.
  • Any other duties accorded by the Management

Talent Profile

  • Possess a full understanding of the principles of forecasting and analysis.
  • Be well versed in creating and using Excel spreadsheets with complex formulae.
  • Certified in the use of all systems- property management, reservations & sales & catering, and any other related systems and have an ability to quickly learn and utilise these systems.
  • Experience in the operations field in some capacity.
  • Strong experience or adaptable training in the use of automated systems, and software programs.
  • Possess an ability to effectively and professionally communicate at all levels of the hotel.
  • Have a creative & innovative approach to revenue maximisation and the ability to educate others in Revenue Management and maximisation techniques.
  • Demonstrate an ability to implement the Absolute Care Revenue Management System.
  • Diploma or Degree from a recognized hospitality / tertiary institution and/or have gained 2 years of distributions/reservations experience the hotel industry.

More Info

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Job ID: 149619911

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