Assistant Retail Manager

What will you do

Reporting to the Market Director, the Assistant Retail Manager will play a key role in driving the implementation and execution of end-to-end customer experience, be it via the Beauty Advisors or beauty tech. To implement commercial strategy and align commercial priorities within the assigned brand. Monitor customer experience and ensure high level of service excellence across all brands through measurable tools.

You are expected to manage the following:

. Drive Sustainable Financial Results:

. Drive to improve turnover, profitability, client experience as well as financial optimization.

. Advises L'Oral Luxe Division Singapore Lead & Brand Manager on distribution strategy and maintain strategic retailer relationship.

. Works closely with Marketing, Trade Marketing, PR, digital, to define the best 360 strategy for each channel.

. Negotiates in collaboration with Key Account Manager with retailer to maximize business opportunities.

. Ensure an efficient retail organization model - Manage and Monitor Beauty Advisor Productivity.

. A Great Place to Work:

. Being a strong, value-driven leader that inspires, develops, and challenges the team to achieve excellent results.

. Oversee retail Beauty Advisor population on recruiting, on-boarding, and retention plans.

. Coach, motivate and develop counter/store managers. Take corrective measures to strengthen their performances.

. Supervise and support Beauty Advisor training and development.

. Oversees retail population maximizing empowerment and enablement.

. Define and implement omnichannel compensation and rewards schemes in line with brand(s) strategy.

. Team Leadership & Development:

. Lead, motivate, develop, and coach Regional Business Managers/Area Managers.

. Empower and enable the retail field team to achieve peak performance.

. Monitor and manage Beauty Advisor and store manager turnover rates.

Who are we looking for

. At least 5 - 7 years of retail operations store management experience within the retail industry (fashion, lifestyle, beverages & etc.). Prior client managing and retail leadership experience would be an added advantage.

. Demonstrated ability to lead, motivate, and develop a high-performing team.

. Experience with performance management and employee development.

. Proven ability to achieve sales targets and drive business growth.

. Strong understanding of retail KPIs and metrics.

. Experience with inventory management and stock control.

. Ability to build and maintain strong customer relationships.

. Commitment to providing a premium customer experience.

. Excellent written and verbal communication skills.

. Strong interpersonal skills and ability to build rapport with team members and customers.

. Ability to multitask and prioritize effectively.

. Strong organizational and time management skills