Assistant Restaurant Manager

SUMMARY:

We're looking for a motivated Assistant Restaurant Manager to join our growing team. In this role, you'll play a vital part in ensuring smooth daily operations, delivering excellent guest experiences, and leading a team that shares your passion for great service. This position is ideal for someone with strong leadership, communication, and organizational skills who thrives in a fast-paced, people-focused environment.

KEY RESPONSIBILITIES:

Operations & Service Management

- Address guest complaints and feedback promptly during service

- Handle general enquiries and in-house delivery orders efficiently

- Assist in event planning, coordination, and set-up when required

- Ensure restaurant cleanliness, hygiene, and safety standards are consistently met

- Plan and prepare each shift to deliver excellent guest service and operational efficiency

- Act as the PIC in the absence of Restaurant Manager to ensure seamless operations flow

- Operate and cover all Front-of-House stations, including hands-on service when required

- Oversee opening & closing procedures, including any ad-hoc tasks assigned by management

Team Leadership & Training

- Supervise on-duty staff to maintain service excellence and compliance with SOPs

- Foster a positive and productive work environment to uphold service standards

- Train, coach, and support new team members according to their learning pace to ensure they meet service and quality standards

- Review sales and team performance, implementing continuous improvement plans to drive sales growth and enhance service quality

Inventory & Financial Management

- Manage ordering processes and maintain sufficient stock levels for restaurant operations

- Report operational matters, including maintenance and equipment issues to management

- Oversee supplier invoice filing and ensure accurate cash handling at every end-of-day reconciliation

Compliance & Administration

- Uphold brand standards to deliver a consistent, high-quality guest experience

- Ensure full adherence to company policies, SOPs, and all regulatory requirements

This position is located at our Loyang and Outram locations.

JOB REQUIREMENTS:

- At least 2-4 years of supervisory experience in F&B, preferably in a restaurant setting

- Ability to adapt in a fast-paced environment, balancing service with operational needs

- Strong leadership and people management skills with a hands-on attitude

- Able to multitask and perform under pressure in a fast-paced, high-volume environment

- Able to work flexible shifts, including weekends and public holidays