Detailed Duties:
- Ensure that a high standard of service is delivered by the department at all times.
- Ensure all guests are satisfied and handle all special requests, issues and complaints as they arise.
- Ensure appropriate staffing levels are maintained to an optimum level for guest satisfaction whilst within budget guidelines.
- Ensure all tasks are correctly executed throughout the restaurant floor.
- Plan, organise and allocate the team for the setup and execution of functions and events.
- Be well-informed with a thorough knowledge of available products and promote promotions, events and guest surveys.
- Encourage thorough product knowledge within the team.
- Seek feedback from every customer.
- Supervise and ensure all inventories are accurately completed at the end of the month, performing spot-checks as required.
- Assist the Restaurant Manager as required, taking on additional responsibilities in their absence.
- Handle escalated complaints and report all issues and complaints to the Restaurant Manager.
- Ensure that those you are responsible for operate in accordance with SOP.
- Support and cooperate with other departments to ensure maximum guest satisfaction
- Follow all instructions as directed by management.
- Obey to hygiene, food safety and cleanliness regulations.
- Ensure regular department meetings are planned and executed to enforce good communication within the team.
- Issue disciplinary action within the department, as required in a professional and appropriate manner.
- Be fully aware of the licensing regulations and abide by these rules.
- Be fully aware of fire and safety regulations.
- Ensure the department is functioning to maximum capability and developing further by organising regular training.
- Ensure the daily ENT reports are submitted on time.
- Find solutions to challenges or consult the Restaurant Manager when required
Requirements:
. Min 3 years experience in F&B industry with Degree in Hospitality, Culinary Management, or similar subject preferred.
. Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
. Communicates information effectively and efficiently.
. Excellent organizational skills and attention to detail.
. Possesses a positive, results-oriented, team-player mentality.
. Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
. Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).
. Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
. Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards.
. Ability to effectively train others.
. Strong analytical and problem-solving skills.
. Ability to maintain a positive working relationship with all third-party vendors.
. Ability to execute steps of service in adherence with company policy.
