Assistant Restaurant Manager

Position:

Assistant Restaurant Manager

Key Responsibilities:

1. Operational Support:

   • Assist the Restaurant Manager in daily operational duties to ensure a smooth and efficient restaurant operation.

   • Monitor front-of-house and back-of-house operations to maintain service quality and standards.

   • Ensure the restaurant is fully stocked with supplies, and manage inventory control.

   • Help implement new policies and procedures to improve operational efficiency and guest satisfaction.

2. Customer Service:

   • Ensure exceptional guest experiences by maintaining high standards of service and addressing customer concerns promptly.

   • Handle guest complaints and resolve issues in a professional and courteous manner.

   • Ensure all team members are trained in delivering excellent customer service.

3. Staff Management:

   • Assist in the recruitment, training, and development of restaurant staff.

   • Provide leadership and guidance to front-line staff including servers, hosts, and kitchen employees.

   • Conduct regular performance evaluations and give constructive feedback to team members.

   • Help schedule and manage employee shifts to ensure proper coverage during busy periods.

4. Health, Safety, and Cleanliness:

   • Ensure the restaurant complies with all health, safety, and cleanliness standards as set by local authorities and company policies.

   • Perform regular checks on food safety, sanitation, and kitchen cleanliness.

   • Assist in maintaining and updating all health and safety records.

5. Financial Management:

   • Assist in managing restaurant budgets and track operational expenses.

   • Help control costs, such as labor and food costs, while maximizing profitability.

   • Track sales and other key performance indicators (KPIs) and provide reports to the Restaurant Manager.

6. Marketing & Promotions:

   • Assist in implementing promotional activities and events to increase restaurant visibility and sales.

   • Help monitor the effectiveness of marketing strategies and suggest improvements.

   • Maintain and build relationships with local businesses and community members to drive customer traffic.

7. Team Leadership:

   • Inspire and motivate team members to meet restaurant goals and maintain high standards.

   • Foster a positive work environment, encourage teamwork, and resolve conflicts when necessary.

   • Lead by example by maintaining professionalism, a strong work ethic, and positive attitude.
     
     Qualifications:

     • 2+ years of experience in the restaurant or hospitality industry, with at least 1 year in a supervisory or assistant manager role.

     • Strong leadership and communication skills.

     • In-depth knowledge of food safety, health regulations, and restaurant operations.

     • Ability to work in a fast-paced environment and handle stressful situations calmly.

     • Strong organizational skills and attention to detail.

     • Flexibility to work evenings, weekends, and holidays as needed.

     • Proficiency in POS systems and Microsoft Office or similar programs.

     • High school diploma or equivalent required Bachelor's degree in Hospitality Management or a related field preferred.