Company Description
Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.
Role Description
This is a full-time on-site role for Assistant Outlet Manager at Paradox Singapore. The role will assist Section Head in the outlet operations to ensure the achievement of established food and beverage quality guest service quality standards departmental revenue and profit goals.
Responsibilities:
- To ensure compliance with standard of service, operating procedures, and health/ safety regulations
- Assist Section Head in implementing business plans.
- Involved in staff control and handling people issues.
- Perform store-level support functions including customer service, maintenance, repair, cleaning, re- stocking scheduling, day-to-day operations, cashiering, loss prevention and back-office support.
- Conduct daily shift meetings with the team.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Assist Section Head to ensure that the minimum level of labour is used to perform the required level of service without adversely impacting service standards.
- Plan staff roster based on outlet's operational requirements.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively seek verbal feedback from customers and team on food quality, service and provide feedback to culinary team.
- Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide feedback to the Section Head.
- Agree on and implement actions to make improvements to customer service.
- Ensure safe cash handling procedures are followed by the team.
- Develop a relationship with all guests to build repeated clientele internally and externally.
- Ensure compliance with corporate and hotel operational policies, guidelines, and procedure.
- Participate in meetings on financial, operational, and service.
- Monitor volume of business and related labor requirement forecast and control.
- Ensure the front and back areas meet standard for cleanliness, proper set up, sufficient supplies and equipment (HACCP)
- Ensure colleagues are effective and well trained and deviation from service procedure is corrected through on the job training.
- Ensure that established control procedures, liquors law and regulations are followed.
- To perform any other duties that may be assigned by the Management.
