L
Assistant Outlet Manager
L
Assistant Outlet Manager
lee wee & brothers pte. ltd.Early Applicant
- Posted 14 days ago
- Be among the first 10 applicants
Job Description
Overview
In this role you will support the Outlet Operations Manager in delivering quality assurance and customer satisfaction. You will be the expert in aligning company objectives by developing operational procedures and training outlet staff for optimising business and financial performance. This involves cross functional collaboration to plan, coordinate and manage outlet activities to achieve business synergy.
Responsibilities
- Support the Outlet Operations Manager in managing all outlets overall operations
- Work with the Strategy team to plan, develop and implement sales target, strategies and monitoring mechanisms to achieve outlet revenue growth
- Assist LWB's Quality Assurance Executive to ensure outlet operations are compliant with ISO standards
- Ensure that outlets premise is in good working condition
- Update training handbook and standard operating procedures for outlet operations
- Lead, motivate and train the outlet team to boost staff morale and facilitate succession planning
- Conduct preliminary performance appraisal and exit interviews
- To manage outlet staff grievances and conflicts and issue disciplinary action when necessary
- Provide timely feedback to the Outlet Operations Manager with regards to outlet activities
Requirements
- Good communication and interpersonal skills
- Good team player
- Able to work within deadlines and well-organised
- Positive attitude and eager to learn
- Display strong initiative and able to work independently
- Thrive in a fast-paced environment and able to adapt quickly
More Info
Key Skills
About Company
Skills:
health & Hygiene standards, safety compliance , Microsoft Office, Leadership, Profitability, Payroll Management, shifts schedules, Marketing Activities, Customer Service, Staff Training, Holidays, Sales Monitoring, Electrical, Managing Daily Operations, Team Motivation, recruitment of support staff
Skills:
health & Hygiene standards, Leadership, Food Safety Management, Staff Scheduling, Closing Procedures, Training New Staff, Deployment, Ensuring Customer Satisfaction, Maintenance of Inventory, Motivate Staff, Order Management, Controlling Wastages, Productivity Improvement, increase attendance, Managing Daily Operations, Stock Levels
Skills:
Quality assurance, Cost controlling measures, Sales Analysis, Performance Appraisals
Skills:
Microsoft Office, Maintain Relationships With Suppliers, Staff Training Facilitation, Customer Service, Personnel and Equipment Operational Readiness, Customer Satisfaction, Scheduling, asset protection, Managing Sales Targets, Staff Supervision, Dealing With Suppliers, Ensuring Food Quality, Electrical, Managing Daily Operations
Skills:
Compliance Hygiene, Inventory Cost Control, Guest Experience Management, Sales Revenue Support, Coordination Communication, Food Safety Regulations, Team Leadership, operational oversight