Assistant Operations Manager

Job Description

The Assistant Operations Manager supports the Operations Manager/Director in overseeing the daily operations of the company to ensure smooth, efficient, and profitable business performance. This role involves supervising outlet operations, coordinating with various departments, and assisting in implementing strategies to achieve business goals. The Assistant Operations Manager is also expected to lead and motivate staff, maintain service and quality standards, and support process improvements.

Key Responsibilities:

• Oversee and coordinate daily operations across outlets to ensure smooth workflow and service quality.
• Support in manpower planning, scheduling, and supervising operational staff.
• Handle staff training, performance monitoring, and resolve workplace issues when required.
• Monitor stock levels, supplier orders, and ensure cost-effective inventory management.
• Ensure compliance with SFA, MOM, and workplace safety regulations.
• Handle customer feedback and resolve operational challenges promptly.
• Assist in preparing operational reports and updates for management.
• Work closely with HR, Marketing, and Finance teams to support overall business objectives.
• Participate in planning and execution of new projects, promotions, or outlet openings.

Job Requirements

• Diploma/Degree in Business Management, Hospitality, Operations, or related field.
• At least 2-3 years of supervisory or assistant manager experience in F&B, retail, or automotive industry.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and basic reporting tools.
• Willing to work weekends, shifts, and public holidays as required by operations.