The Cleaning Assistant Operations Manager is responsible for overseeing the daily operations of cleaning services across multiple sites. This role ensures service quality, manpower efficiency, client satisfaction, and compliance with industry standards, while supporting business growth and operational excellence.
Key Responsibilities
- Oversee daily cleaning operations across all assigned sites (office, commercial, hotel, etc.)
- Ensure all sites meet service standards, KPIs, and contractual requirements
- Conduct regular site inspections and audits to maintain quality control
- Develop and implement operational SOPs and workflows
- Plan and allocate manpower efficiently based on site requirements
- Work closely with HR on recruitment, onboarding, and retention of cleaners
- Manage staff attendance, scheduling, and overtime planning
- Ensure proper deployment of trained and competent workers
- Coordinate with L&D team to ensure all staff complete required training and OJT
- Conduct on-site training, toolbox meetings, and refresher sessions
- Ensure all employees meet competency standards for their roles
- Act as the main point of contact for clients regarding operations
- Handle client feedback, complaints, and service recovery promptly
- Build strong client relationships to support retention and upselling opportunities
- Ensure compliance with NEA regulations, ISO standards, and workplace safety requirements
- Monitor and enforce proper use of chemicals, equipment, and PPE
- Maintain documentation such as risk assessments, checklists, and incident reports
- Monitor operational costs including manpower, materials, and equipment
- Ensure operations run within approved budgets
- Support pricing and costing analysis for tenders and renewals
- Manage cleaning equipment, tools, and chemical inventory
- Ensure proper maintenance and replacement planning
- Coordinate with vendors and suppliers for procurement
- Prepare weekly/monthly operational reports (attendance, performance, incidents)
- Track KPIs such as productivity, absenteeism, and service quality
- Maintain proper documentation for audits and client requirements
Requirements
- Diploma or Degree in Facilities Management, Business, or related field
- Minimum 3-5 years of experience in cleaning or facilities management
- Strong leadership and team management skills
- Good communication and client management abilities
- Knowledge of NEA regulations, ISO standards, and workplace safety practices
- Proficient in Microsoft Office (Excel, Word, reporting tools)
