The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes, learning & growth perspectives.
- Manage service point operations assigned.
- Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems.
- Responsible for devising innovative services to continually improve service levels and improve patient care.
- Responsible for achieving volume and financial targets for clinical targets assigned.
- Manage services through annual financial budgeting and regular reviews with clinical heads, and development of new services.
- Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff.
- Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
- Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
- Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems.
- Actively contribute to campus development workshops and planning.
- Participate in committees and other tasks as assigned.
Requirements:
Degree in any discipline
Minimum 3 years work experience in healthcare industry
Healthcare operational experience will be advantageous although not necessary
Analytical, quantitative with strong communication skills (written and verbal)
Proficient in Microsoft Word / Excel / Powerpoint
Ability to multi-task and work under tight timelines
Good analytical and organization skills
Excellent communication, problem solving, presentation, negotiation and interpersonal skill
If the role sounds interesting to you, please contact to understand more on the role. Please indicate the position that you are interested in the subject heading.
.Only Singapore Citizens and Singapore Permanent Residents may apply.
