Overview
The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes, learning & growth perspectives.
Job Responsibilities
- Manage service point operations assigned.
- Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems.
- Responsible for devising innovative services to continually improve service levels and improve patient care.
- Responsible for achieving volume and financial targets for clinical targets assigned.
- Manage services through annual financial budgeting and regular reviews with clinical heads, and development of new services.
- Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff.
- Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
- Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
- Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems.
- Participate in committees and other tasks as assigned.
Requirements
- Degree in any discipline with minimum 3 years work experience in Healthcare Industry
- Healthcare operational experience will be advantageous.
- Project management capabilities and experience in driving a cohesive team and cross teaming environment.
- Possess confidence to resonate with senior management leadership - internal and external stake holders.
- Analytical, quantitative with strong communication skills (written and verbal).
- Proficient in Microsoft Word/Excel/Powerpoint.
- Knowledge in hospital software application will be advantageous.
- Ability to multi-task and work under tight timelines.
- Excellent communication, problem solving, presentation, negotiation and interpersonal skill.
If the role sounds interesting to you, please contact [Confidential Information] to understand more on the role. Please indicate the position that you are interested in the subject heading.
.Only Singapore Citizens and Singapore Permanent Residents may apply.
