Assistant Manager, Skai
rc hotels (pte.) ltd.- Posted 2 days ago
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Job Description
ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD
At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues!
We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars one of Asia's largest and award-winning Willow Stream Spa and the cutting edge Raffles City Convention Centre.
Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.
Take the step to be a part of something big today, we'd love to hear from you!
Assistant Manager, Skai
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
- Monitor the reservation status and communicate with culinary team
- Plan and control manning to meet business needs and according to budget
- Work with People & Culture to recruit suitable colleagues
- Control outsource labour supply, casual labour and overtime
- Communicate with team during daily briefings and conduct monthly department meetings
- Ensure regular training and re-training when needed
- Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
- Ensure hygiene and food safety compliance in the outlet and related areas
- Lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
- Lead a Heartist® approach to guest experience/service with the F&B team
- Provide immediate attention to guest complaints and provide appropriate service recovery.
- To follow up and to establish correct procedures to prevent future recurrence
- Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
- Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
- Drive consistent service and process improvement, be entrepreneurial
- Provide a level of Safety & Security for all colleagues
- Develop own knowledge and skills to grow as a business partner and leader
Qualifications:
- 5 years in F&B management experience
- Experience in similar size/style of 5. hotel
- Diploma / degree in Hospitality Management
- Knowledge in financial and marketing area
- Leadership / People management
- Good interpersonal and communication skills
- Able to work under pressure and independently
- Good interpersonal skills with ability to communicate with guests and all levels of employees
- Service oriented with an eye for details
- Strong computer skills and proficient in Microsoft Office-Words & Excel
- Strong problem solving and decision making skills
- Effective conflict management skills, respecting a diverse, multi-cultural environment
- Can use sensitivity and discretion in supporting guest needs
- Leads to constantly improve the guest service experience and team performance
- Leadership skills developed - collaborative, enabling, and entrepreneurial
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
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