Assistant Manager, Corporate Operations

The Assistant Manager, Corporate Operations supports and manages corporate operations initiatives across the hospitality portfolio, with key responsibilities spanning property pre-openings and takeovers, operational standards and frameworks, capital expenditure planning, corporate projects and management reporting.

Working cross-functionally with relevant departments and Property Heads, the role drives operational readiness and supports the development of practical, portfolio-wide frameworks that improve consistency, efficiency, guest experience and operational effectiveness.

KEY RESPONSIBILITIES

1. Pre-Opening & Property Takeover

• Manage assigned property pre-opening and takeover workstreams from initial planning through opening and post-opening stabilisation.
• Develop and maintain operational readiness plans, timelines, trackers and key deliverables.
• Work closely with property teams and relevant corporate functions to identify operational requirements and ensure delivery within agreed timelines.
• Monitor progress, identify critical gaps, dependencies and risks, and drive appropriate recovery actions.
• Escalate material issues and delays in a timely manner, with a clear assessment of implications and recommended actions.
• Support post-opening reviews and capture key learnings for application to future projects.

2. Operational Standards & Framework Development

• Review and work closely with property heads to ensure portfolio-wide operational standards, frameworks and guidelines to enhance consistency, operational efficiency, guest experience and value.
• Identify opportunities to standardise operational requirements, products, services, specifications and scopes of work across the portfolio.
• Translate operational needs into practical standards covering guestrooms, public areas, furniture and fixtures, amenities, facilities, parking, guest touchpoints and recurring operational services.
• Conduct benchmarking, operational analysis and stakeholder consultation to support recommendations.
• Work with corporate functions and property teams to implement approved standards and periodically review their continued relevance and effectiveness.

3. Capital Expenditure Planning & Operational Requirements

• Support the annual capital expenditure planning process by coordinating and reviewing operational requirements across the portfolio.
• Work with property teams and relevant corporate functions to assess operational needs, priorities, business justification and implementation considerations.
• Review proposed operational capital expenditure requirements for alignment with operational standards, business needs and portfolio priorities.
• Maintain appropriate trackers and reporting to monitor approved initiatives and key implementation milestones.
• Support the development of portfolio-level recommendations that balance operational requirements, guest experience, asset considerations and cost-effectiveness.

4. Corporate Governance & Management Papers

• Prepare corporate memos, approval papers, management submissions and business papers relating to operational initiatives, standards, projects and portfolio-wide programmes.
• Gather and analyse relevant information and translate findings into clear management considerations, recommendations and proposed actions.
• Coordinate the review and approval process, ensuring submissions are complete, accurate, well-supported and appropriately documented.
• Maintain records of key decisions, approvals, standards and corporate operations reference materials.
• Monitor approved actions and follow through with relevant stakeholders to ensure timely implementation.

5. Corporate Projects & Management Reporting

• Manage assigned cross-functional corporate projects from initiation through implementation and close-out.
• Develop project plans, timelines, action trackers, status reports and other project governance tools.
• Coordinate stakeholders across corporate functions and properties to resolve issues, manage dependencies and maintain project momentum.
• Monitor milestones, risks and outstanding actions and escalate material issues where appropriate.
• Conduct research, analysis and benchmarking to support project recommendations and management decision-making.
• Prepare clear and concise management updates, presentations and reports on key initiatives and implementation progress.

REQUIREMENTS

• Diploma or Degree in Hospitality Management, Tourism Management, Business Administration or a related discipline.
• Relevant experience in hotel operations, corporate operations, project management, hotel pre-opening or property takeover. Direct experience in hotel pre-opening and/or takeover projects would be an advantage.
• Strong understanding of hotel operations and the interdependencies between property departments and corporate functions.
• Demonstrated ability to manage multiple projects and workstreams, coordinate diverse stakeholders and drive deliverables through to completion.
• Strong analytical and problem-solving ability, with the capability to translate operational requirements and data into practical recommendations.
• Strong written and verbal communication skills, including the ability to prepare concise management papers, corporate memos, business proposals and executive presentations.
• Good commercial awareness and the ability to consider operational, financial and guest-experience implications when developing recommendations.
• Strong proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Strong planning, organisation and stakeholder-management skills.
• Proactive, structured and detail-oriented, with strong follow-through and the ability to work independently in a fast-paced, multi-stakeholder environment.