Thriving the CONVERGINT Way
Convergint is a $2.6 billion global, industry-leading systems integrator that designs, installs, and services electronic security, cybersecurity, fire and life safety, building automation, and audio-visual systems. Listed as the #1 systems integrator in SDM Magazine's Top Systems Integrators Report for the past 6 years and a U.S. News & World Report Best Company to Work For, Convergint leads with over 10,000 colleagues and more than 220 locations worldwide. To learn more about Convergint, visit www.convergint.com.
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This role provides onsite & offsite remote support pertaining to Physical Security System designs / Setups / Testing & Commissioning (Access Controls, Biometric systems, CCTV systems, Mantrap systems, etc.), for the client's office in APAC sites. This includes supporting regional synergies in security vendor management, maintenance coordination, execution of regional initiatives relating to security systems, and formulating / enhancing security technical protocols for enhanced practices.
Responsibilities:
- Plan, conduct, and execute security system design and go-live for new offices, A&A sites, and ad-hoc retrofit projects.
- Troubleshoot Access Control, CCTV, and other security systems with integrators/installers during Testing & Commissioning.
- Provide weekly project progress reports to the APAC Director of Security Systems & Projects.
- Liaise with internal Technology and Facilities teams to gather required information before system go-live.
- Plan and schedule Periodic Preventive Maintenance (PPM) based on standard checklists.
- Coordinate PPM execution and administrative requirements with stakeholders and integrators.
- Confirm system status and remote monitoring functionality with the Security Control Room post-PPM.
- Review integrators PPM reports and follow up on defects or snag lists.
- Review and negotiate maintenance contracts with existing or potential APAC security integrators.
- Prepare annual budgets for maintenance contracts and ad-hoc support costs.
- Respond promptly and professionally to emergency call-outs during and after office hours.
- Provide advisory support across internal departments to guide best practices and decisions.
- Exercise independent, balanced decision-making in daily operations.
- Offer professional input and brainstorming with regional peers on initiatives.
- Conduct regular checks and maintain essential on-site materials inventory.
- Analyze and recommend services or solutions to enhance the client's security operational capabilities.
Requirements:
- Minimum 5 years of project management experience in Physical Security Systems, covering design, site surveys, implementation with integrators, and Testing & Commissioning, including related administrative tasks.
- Strong technical expertise in Access Control, CCTV, biometrics, and other physical security systems, with hands-on maintenance knowledge (to be tested on-site).
- Proficient in budgeting, forecasting, and negotiating maintenance contracts.
- Skilled in vendor management with strong interpersonal abilities.
- Hands-on experience with CCURE 9000 and platforms such as Verint, Genetec, and Axis.
- Excellent presentation, oral, and written communication skills.
- Ability to speak and write in Chinese is required to interact & manage projects with China partners.
- Knowledgeable in CAD drafting and able to plot CAD/DWG files.
- Strong problem-solving, troubleshooting, and analytical skills.
- Self-motivated, able to multitask effectively.
- Willing to travel overseas on short notice.
