Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
Drive partnership on the selling floor between sales associates, specialists, stock and operations team
Coach in the moment and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
Lead the integration of new joiners to the business
Partner with Store Manager and Training to take ownership Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Experience through role-play, providing tips and talking through difficulties of individual associates.
Resolve difficult customer issues and escalate to management when necessary.
In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
